Job Description

Since its founding in 1901, The Shippers Group has grown and evolved to continuously UNDERSTAND. DELIVER. IMPROVE. for the array of regional, national and Fortune 100 customer businesses we serve.

The Shippers Group is currently seeking a CUSTOMER SERVICE REPRESENTATIVE to join our Austell, Georgia Team. As our Customer Service Manager you are responsible for developing and maintaining long-term relationships with our customers. You will also act as the liaison between your clients and cross-functional internal teams to ensure the timely and successful delivery of products and services.

RESPONSIBILITIES

• Manage full lifecycle of a customer account
• Answer customer inquiries received via phone and email and pro-actively handle outbound communications and follow ups
• Serve as Subject Matter expert in all matters related to customer products
• Prioritize all new service business prospects, develop and implement conversion sales plan.
• Assist in the resolution of customer service problems or disputes that might arise from your customer base.
• Keep customer database current and complete at all times
• Work on special projects for customer
• Create Miscellaneous Orders / Corrective Actions
• Accountable for all aspects of order management
• Accountable for all aspects of after sales support
• Maintain customer schedules, as required

QUALIFICATIONS

• 2 + years experience preferred
• Experience in 3PL or Warehouse/Distribution preferred
• Understanding of distribution and supply chains
• Strong business acumen, problem solving and analytical skills
• Project management skills
• Strong software, IT and general technology acumen.
• Exceptional verbal and written communication skills
• Strong initiative and influence skills