Job Description

The Sliding Door Company is a successful manufacture and distributor of high end interior glass solutions. As a service to our customers we offer installation services with our own highly trained installation team. We are looking for an Installation Customer Service/Scheduler to schedule installation and service call appointments for our clients with constant communication with installation teams.

BENEFITS & PERKS:

• M-F schedule
• Medical, Dental, Vision, Life Insurance
• Pet Insurance
• 401k
• Paid Time Off
• Paid Holidays
• Fun and friendly atmosphere

JOB RESPONSIBILITIES:

• Contact clients to efficiently schedule installation appointments
• Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
• Follow up and interact with customers and installation teams
• Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules
• Accurately document all telephone calls in computer based system in a timely manner · Review Installer Reports and reconcile discrepancies as needed
• Work well within a team
• Participate in quality assurance processes/programs/initiatives as requested

EXPERIENCE REQUIRED:

• High school diploma or equivalent
• 1-2 years scheduling experience; preferably in Installation and/or Customer Service
• Excellent written, verbal, interpersonal and communication skills
• Strong customer phone service background
• Advanced knowledge of mapping applications such as Google Maps
• Strong MS Outlook, Word, and Excel skills
• Ability to multi-task, be organized, efficient, accurate, and accountable
• Strong work ethic and capacity to handle high work volume in a teamwork environment

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to work in a sedentary manner
• Hand dexterity -use of hands, fingers, wrists, and arms required to write, type, reach, feel, and/or lift
• Ability to bend, lift, stoop, stand, walk, and/or sit
• Must poses ability to use cognitive fine and gross motor skills for critical thinking and problem solving
• Ability to use physical, mental, vision, speech, and hearing fine and gross motor skills to operate computers, telephones, and other office equipment

The Sliding Door Company does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to age, race, color, disability, sex, natural origin, religion, medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or Local law. The Sliding Door Company provides eligible and qualified employees with opportunities to advance. The Sliding Door Company is an at-will employer.

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