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Sales and Customer Service

The Sliding Door Company

Sales and Customer Service

Chatsworth, CA
Full Time
Paid
  • Responsibilities

    Job Description

    COMPANY OVERVIEW:

    The Sliding Door Company is a successful manufacture and distributor of high-end interior glass solutions with 20 Showroom's throughout North America. Since 2005, our objective has always been to provide functional, state-of-the-art interior doors that optimize the available floor space in any residential setting.

     

    POSITION OVERVIEW:

    The Sales Support Representative is an experienced professional with knowledge of sales and customer service best practices. You will be responsible for qualifying and keeping track of incoming leads, using our internal CRM System. This individual will act as a brand ambassador, representing the company and answering all the questions flowing from the chats, calls, voicemails, website, phone calls etc. We expect you to perform well in a team environment and have exceptional people skills.

     

    RESPONSIBILITIES:

    • Work with Lead Distributor and Account Executives to ensure leads are evaluated according to qualification criteria
    • Provide Support to sales agents and respond to customer and prospect queries
    • Calling on open leads to qualify if they are still interested
    • Stay up to date with new products and feature launches and ensure the sales team is on board
    • Work within the internal CRM to ensure updates in the system
    • Maintain regular contact with prospective customers/leads/accounts
    • Learn the product to become a product expert
    • Learn the system and become a system expert

     

    EXPERIENCE REQUIRED:

    • 3+ years' experience as a sales support specialist or sales support associate
    • Excellent customer service skills
    • In-depth understanding of sales principles and customer service practices
    • Expert data entry skills specializing in accuracy
    • Strong organizational and project management skills
    • Hands on experience with CRM systems
    • Knowledge of Microsoft Outlook, Word, Excel, and basic Office programs
    • Self-motivated individual, strong work ethic, optimistic disposition, team player

     

    EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:

    • High School Diploma required
    • College Degree preferred

     

    WHY WORK HERE:

    • Paid training
    • Full time Mon-Fri
    • Medical, Dental & Vision (80% contribution)
    • 401 K (4% matching)
    • PTO (10 days)
    • Paid Holidays ( Federal Holidays)
    • Employee Discount

    Company Description

    The Sliding Door Company is a successful manufacturer and distributor of high-end interior glass solutions with 20 showrooms throughout the US and Canada. Since 2005, our objective has always been to provide functional, state-of-the-art interior glass doors that optimize every inch of floor space available in residential and commercial settings. Our glass doors are an ideal and innovative solution for home and office space.