Job Description

The Social Element is not your typical social media agency. Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management. 

We pride ourselves in having exceptional talent in our business. As the pioneers of social, we stay at the forefront by constantly creating, learning, and guiding.

Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading.

We are currently looking for a team of Social Media Specialists for one of our key clients, to follow conversations on social and engage with their audience. You’ll be responsible for monitoring trending hashtags and topics while finding unique ways to integrate them into the brand and respond to consumers while understanding and using the brand’s unique tone of voice. 

WHAT YOU’LL DO

• Day to day social media management on named accounts 
• Clear and effective communication with client contact/s when escalating user queries
• Creation and on-time delivery of social media insights reports 
• Regularly sharing feedback and insights gained from social media management systems and performance with relevant teams
• Execute proactive and reactive engagement strategies while ensuring alignment with brand TOV, guidelines, and contractual obligations (such as SLAs)
• Continually grow and update best practices, always thinking of new and better ways to leverage social media platforms to achieve your clients’ goals 
• Work closely with the Social Media Manager and Social Producer to ensure effective communication and alignment on service delivery
• Assist in revising engagement tactics and recommendations to clients in response to platform developments.
• Execute social media strategies and advise clients and Account Management on the performance of these strategies
• Support other Services service lines when required, eg,publishing, insights
• Attend client meetings as required

WHAT TO BRING 

• Experience of using social platforms including Facebook, Twitter, Instagram, and YouTube.  
• A background in Community Management.
• Fluency in social platform capabilities and offerings and desire to keep up-to-speed on new developments. 
• Experience executing a brand’s social media strategy
• Solutions orientated approach
• Collaborative, creative and conscientious communicator
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Attention to detail
• Sound judgment
• Ability to maintain and uphold confidentiality at all times
• A pride in what we do, what we create, in The Social Element and in our community

The Social Element values 

Work according to the company values

• Do it Well
• Be One Team
• Do the Right Thing
• Keep Pioneering
• Make Them Smile

HOW TO APPLY

If all this sounds like you, simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in social media
• Why you are interested in being part of our team at The Social Element

The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.

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