Summary

This position's primary focus is the prioritization of orders, internal and external, according to customer priority, date submission, and guidance from leadership on processing capacities (both cultivation and extraction). The position requires a basic knowledge of warehouse operations, including pick/pack/ship, Returns, Special Handling, and Quality Assurance operations. 

About The Source+

The Source+, a cannabis leader in Nevada with four dispensaries, two cultivation locations, and a state-of-the-art production and distribution facility in Nevada.

The Source+ was recognized in Las Vegas Weekly Reader's Choice Award for “Best Dispensary in 2021” & voted one of the “Best Cannabis Companies to work for” by Cannabis Business Times in 2022.

Responsibilities:

• Confirm and process orders for customers and schedule deliveries or pick ups against production schedules/inventory/critical due dates to ensure order timely fulfillment
• Review, prioritize and manage the outbound order pool to ensure the accuracy of orders to facilitate high fill rates for all customers according to sales management criteria
• Acts as the key link between Warehouse Operations and the Wholesale sales team to ensure orders flow on-time, consistently and accurately.
• Strong IT and computer system skills. You must be able to switch between METRC, ERP, WMS, and external freight and order management systems, as needed
• Gain a full and thorough understanding of customer fulfillment processes, and overall supply chain
• Responsible for tracking of orders through the warehouse system and troubleshooting orders when necessary.
• Primary resource for the analysis and measurement of wholesale sales, order processing, shipments, company fulfillment and quality metrics
• Knowledge of department, procedures, and practices with the ability to answer work-related questions or provide assistance to co-workers and customers in a timely and courteous manner
• A strong customer service focus, while being detail orientated, using appropriate interpersonal skills to communicate across business disciplines, and exhibit a willingness and ability to go the extra mile to solve problems
• Ability to work within set process parameters, while managing frequent exceptions that arise
• Ensure all systems and details are accurately maintained around invoicing and delivery details for each customer
• Share department housekeeping duties
• Additional projects or duties as allocated from time to time

Supervisory Responsibility

• None

Work Environment

• Work is performed in a warehouse environment.
• The employee is occasionally exposed to moving mechanical parts and risk of electrical shock.
• The noise level in the work environment is usually moderate.
• The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Physical Demands

• Must be able to lift as much as 50 pounds occasionally
• Must be able to carry, bend, stand, file documents, lift, and push/pull as needed

Position Type/Expected Hours of Work

• Must be able to work a flexible schedule, including nights and weekend

Travel

• None

Required Qualifications

• Must be 21 years of age
• High School Diploma or equivalent
• Project management experience and the ability to balance workload and resources to meet established deadlines
• Proficiency in MS Office, Oracle ERP platform and Warehouse Management Systems preferred
• Successful track record of working in a team environment is a plus
• In depth knowledge and understanding of multi-channel distribution operations.
• Proven track record in all aspects of budgetary planning and management.
• Must be Safety and Customer Satisfaction oriented as a “core value”.
• Excellent judgment, decision making, critical thinking, problem solving, and reasoning abilities.
• Excellent communication and presentation skills.
• Resourceful, highly organized, dependable, flexible, and efficient are traits required to be successful in this role.
• Must be adept in running system reports and converting raw data into actionable information.
• Warehouse Systems related software understanding a must - (SAP) a plus.
• Functional understanding of production planning and execution.
• Must be able to obtain required cards and licenses to work in the cannabis industry in Nevada

Preferred Qualifications

• OSHA 10 / OSHA 30 Certified
• 1-2 Years of relevant experience preferred

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance

• There is no visa or H1-B sponsorship. Candidates must successfully complete a criminal record screening or FBI Fingerprints requirements.
• Successful completion of a thorough personal reference check and background check from the Nevada Division of Public and Behavioral Health. Note that any applicant with a violent felony or drug-related offense (Conclusion of sentence, probation, and/or incarceration within the past 10 years) is not eligible to become a dispensary agent.

AAP/EEO Statement

The Source+ is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.