The Retail Assistant Manager will play a vital role in our mission of “creating & sharing the experience of a more flavorful life.” Every guest interaction is an opportunity to deliver an engaging and flavorful experience to our guests; many of whom are visiting us for the first time! The Spice & Tea Exchange of Disney Springs prides itself on providing opportunities for retail associates to learn and grow.

Position Purpose:

The Retail Assistant Manager will assist the General Retail Manager with overall store business objectives, including the achievement of sales, profitability goals, staffing, compliance, and daily operations. This individual will demonstrate excellent relationship building skills, with both internal and external partners clients, to establish an exceptional service culture. The Retail Assistant Manager will improve store operations and profitability while promoting consistency within and acting as a brand ambassador of The Spice & Tea Exchange® brand.

Essential Job Duties:

Ensure each guest receives stellar customer service and is welcomed into the store and greeted.

Greet incoming customers, answer phone calls, and address customer complaints. Operate register to complete sales and collect payment.

Maintain solid, accurate and current product knowledge to adequately promote products by reading applicable publications and attending required training activities.

Field customer questions concerning product information, price and uses for products. Establish rapport with customers to ensure their return and/or word of mouth advertising.

Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Supervise, train and assist Retail Sales Associates in customer service, store maintenance and product promotions.

Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.

Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with Distribution Center to ensure maximum efficiency in meeting sales goals.

Implement cross-training of employees to maintain productivity at all times.

Manage all controllable costs with a view to maintaining profitability.

Ensure the store remains clean and presentable at all times.

Assist General Retail Manager with operational processes and maintaining the store in conditions of excellence to attract and retain guests, create a positive environment for staff, and enable efficient operations and high productivity.

Drive yourself and the team to meet and exceed sales goals and standards of performance; hold staff accountable for meeting goals, and provide a fun, full-service shopping experience.

Maintain merchandise and product inventory levels throughout the store, e.g., on shelves, counters and tables, and containers.

Contribute to the team effort, comply with operating standards and procedures pertaining to the daily operation of the store.

Help maintain store appearance by contributing toward daily routines.

Knowledge and Job Requirements:

Proven customer focus with stellar customer service.

3-5 years high volume retail management experience, prior leadership experience, preferred

Adept in technology and retail supporting processes; skills including but not limited to: POS, Office Suite, Email and Web Access

Experience in inventory management, pricing, and vendor relations, preferred.

Ability to utilize simple math skills to measure ingredients, read a scale and follow recipes.

Willingness to work nights, weekends, and Holidays

Frequently communicates business practices, verbally and in writing, with ability to exchange accurate, concise, and consistent information, in English.

Support General Retail Manager with communication with Disney support team and TSTE® operations team.

Physical Requirements:

Consistently works around spices with strong odors.

Must be able to stand and walk about the store 95% of the time to assist guests with their shopping experience.

Must be able to position self in order to assemble and prepare merchandising displays.

Frequently moves product weighing up to 50 lbs throughout the store.

Consistently operates kitchen tools on a regular basis.