Job Title: Franchise Business Consultant

Department: Franchise Operations

Position Reports to: Franchise Operations Director

Employment: W2 Full-Time, Salaried, Exempt

Location: Remote, candidates must be based in Eastern Time zone to be considered. If you do not reside in this region, please review our complete list of job openings for possible other regions of the United States.

You’re here! This can only mean one thing; you want to add a bit of SPICE to your life! Have no fear, here at The Spice & Tea Exchange® we are brimming with life and with spice!

Are you the best at what you do and want to love where you work? Are you a true flavor enthusiast with a zest for adventure? Want to work with a TEA-m full of sugary sweet, never salty (unless we sell it) band of characters who take their work seriously but never themselves? If this sounds like you and you too love corny puns, you may be the key ingredient we’re missing. See what we did there?

Apply now, and let your culinary imagination run wild with us!

What’s the Tea?

The Franchise Business Consultant (FBC) acts in an advisory capacity to our retail franchise store owners and is responsible for fostering communications, training, mentoring, and ensuring system standards and compliance among stores within their assigned book of business, via phone, virtual contact, and personal visitation throughout the duration of each store owner’s contract with The Spice & Tea Exchange®. The FBC works to improve store operations and profitability, focusing on store business objectives, including the achievement of sales, profitability goals, compliance, and daily operations. This individual will demonstrate excellent relationship building skills to establish an exceptional service and partnership culture, inspiring our signature guest experience within The Spice & Tea Exchange® stores. This Remote position is primarily aligned to the Eastern region of the United States.

Essential Job Duties:

· Develop a clear, comprehensive, and consistent execution of the Company’s business model.

· Financial reporting and analysis of the store’s P&L and balance sheet; identifies and reports on franchisee sales trends and coaching opportunities, investment return and profitability.

· Assist franchisees with growth initiatives and unit economics through the analysis of financial information, pricing and product mix strategies.

· Build partnerships through collaboration and trust; establishes rapport, while ensuring field compliance and generating partnership and buy-in among franchise bases.

· Provide strong leadership in guest service and team development; inspire and motivate franchise teams to “create and share” The Spice & Tea Exchange® experience in all aspects of store operations.

· Provide guidance for conducting Local Store Marketing (LSM) efforts, special events and establishing community partnerships; promote knowledge of current industry trends and purchasing behaviors.

· Assist franchisees with implementing merchandising strategies as required of the franchise system and in alignment with company best practices, quarterly campaigns and sales initiatives.

· Regularly conduct timely calls and check-ins with assigned franchise base.

· Regularly travel to conduct site visits and annual evaluations; approx. 70% travel expectation.

· Document historical performances for assigned franchise locations via established reporting systems.

· Collect feedback from the field to contribute to and improve various training materials, policies, and franchising documentation.

· Promote, manage and ensure franchisee’s compliance with The Spice & Tea Exchange’s® operating standards and procedures.

· Remain up to date on interdepartmental projects, tools, and resources to assist franchisees.

· Maintain project responsibilities, short-term and long-term, while providing follow through and communication to assigned franchise locations.

· Other duties as assigned.

Knowledge and Job Requirements:

· Degree in Business, Management, Communications, or equivalent consulting experience.

· Franchise consulting, regional, or multi unit retail management experience.

· Specialty retail experience, preferred (not including QSR).

· Working proficiency with P&L and balance sheets, costs, margins, and profitability exercises.

· Experience with POS systems and retail management systems; proficiency in Microsoft Office.

· Proven self-motivated starter; energetic and customer service focused.

· Persuasive, results-driven to drive effective growth and retention.

· Tendency to pepper in humor into daily conversations (pun intended).

· Teambuilding and project management skills.

· Stellar business communication skills, written and oral.

· Detail oriented with strong organizational and project-management skills.

· Inclination to quote movies and lyrics in general discussions.

· Ability to analyze situations, identify improvements, and coach franchise owners and managers on ways to improve their operational performance.

· Able to observe, detect and identify issues pertaining to computers, POS system, and training and communication barriers. · Proximity to a major international airport for efficient traveling requirements.

Physical Requirements:

· When in office, ability to remain stationary for extended periods of time (up to 75% of the time).

· When onsite, must be able to stand and move about for extended periods of time (up to 100% of the time).

· Ability to move 50 lbs. throughout the office and on location.

· Consistently works around spices with strong odors.

· No travel restrictions: ability to work varied and extended days on site including weekends as necessary

· Frequently communicates business practices in English, verbally and in writing, with franchisees, vendors and employees. Must be able to exchange accurate, concise, and consistent information.

Spicy Perks:

· Remote Work: (proximity to major airports is required).

· Medical, dental, vision and other ancillary benefits.

· 401k plan + company match. · Flexible spending account (FSA) for medical and/or dependent care. · 100% Company paid Basic Life and AD&D insurance. · Paid time off (PTO) during first year, following 90 days of employment.

· Performance based bonus(s).

· 7 Paid Holidays.

· Employee product discounts.

· Quarterly “Create & Share”, free product gifts.

· Annual “Holiday Bucks” with access to select personalized gifts for yourself or loved ones over the Holidays.

Equal Employment Opportunity Statement

The Spice & Tea Exchange® provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Company prohibits discrimination and harassment of any type.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This is a remote position.