Rumble is seeking a General Manager (GM), West Coast to serve as the leader & face of Rumble’s West Coast studio operations, overseeing studio performance across all functions. The qualified candidate can easily flex between managing talent, studio managers, and part time staff, bringing them together as a cohesive and inspired team that delivers an unparalleled experience to clients. Easily able to balance people operations and business performance, the GM will set strategy to drive growth while maintaining and elevating Rumble’s unique offerings. With a strong background in fitness, hospitality and multi-unit management, the GM will leverage their intimate knowledge of the San Francisco and Los Angeles markets in order to build brand awareness and turn clients into loyalists.
This is a full time position based in San Francisco, CA, and reports directly to Rumble’s Vice President of Operations.
Responsibilities:
? Lead and manage all West Coast people operations, including oversight of trainers, studio managers, front desk coordinators, and clean team members; ensure only exceptional candidates are recruited, developed, leveraged, and retained
? Own and analyze P&L results, identify areas of opportunity to improve revenue generation and gain efficiencies on operating costs
? Travel to all studios in market regularly and frequently, conduct 360 site inspections and provide feedback and/or necessary action plans as needed
? Represent the brand through regularly partaking in Rumble classes, have a clear understanding and opinion of what good looks like; provide feedback in the appropriate channels to drive smart talent, programming, and schedule decisions
? Drive strategy and tactics to grow our client base, including community outreach, strategic partnerships, and hospitality/loyalty initiatives
? Utilize performance data to measure and drive studio performance, set goals and plans accordingly
? Work closely with HQ teams (marketing, finance, retail, operations, talent, and senior management) to be sure all areas are aligned for market success
? Establish and implement policies, goals, objectives, and procedures, in collaboration with the VP, Operations, as needed
? Determine staffing requirements, and interview, hire, and train employees, and/or oversee those personnel processes
? Monitor studios to ensure that they efficiently and effectively provide an on-brand and consistent client experience
? Ensure excellence in customer service and hospitality throughout all people, teams, and studios
? Ensure compliance with all company guidelines and state regulations
? Follow up on all aspects of the business and customer service issues positively and proactively
? Ensure all facilities are maintained to brand standards and that necessary repair and maintenance work is completed in a timely fashion
? Maintain knowledge of all studio features, amenities, classes, and services
Requirements:
? 10+ years professional experience, with a minimum of 5+ years multi-unit management in the fitness or hospitality space
? Must have open availability, including weekends, early morning and evenings, and the flexibility to work a non-traditional work schedule
? Must live in or be willing to relocate to San Francisco, CA
? Must be able to maintain the highest level of discretion and confidentiality
? Must have the ability to prioritize, problem solve and multi-task within a fast-paced environment
? Must have a positive, can-do attitude, and be able to work well with, bridge, and represent all
Rumble teams, including clients, studio operators, trainers, and corporate staff. The best candidate is a master relationship builder!
? Must be solution-oriented and willing to create and brainstorm proposals to elevate our CX standard operating procedures
? Must be a proven leader with a friendly and professional demeanor
Qualities:
? You are passionate. You are passionate about empowering your fellow employees and our clients through the Rumble workout and experience.
? You are both creative and logical. Your right brain and left brain operate in sync, and you can brainstorm innovative ideas for any challenge.
? You are a ferocious communicator. You have a strong understanding of email and phone etiquette, and you can articulate your point to even the most difficult of listeners.
? You can work as a team. You have the ability to make the weakest link strong, you are fearless in your communication, and you have the ability to effectively lead the team to ensure that tasks and goals are completed.
? You create an empowering environment. You bring something new to the table, and you have exciting and well-rounded ideas to share with the team.
? You are driven. You desire growth within our team and the Rumble family.
? You are a studio fitness buff. You love the Rumble workout, and you have the ability to perform physical requirements of the position.
About Rumble:
Rumble is a group fitness company with 12 locations currently open in NYC (6), LA, Washington DC, Philadelphia and SF (3). Rumble was founded in January 2017 as a boxing-inspired group fitness concept in the heart of Chelsea in New York City. The experience is a 45-minute, 10 round, full-body strength training and conditioning workout crafted around specially designed water-filled, teardrop-style boxing bags. In November 2019, Rumble launched its second concept, Rumble Training, in New York and San Francisco utilizing the same fundamental principles as Rumble Boxing, but swapping out the boxing bags for custom Technogym treadmills. Rumble is backed by industry leader Equinox, the operator of 92 upscale, full-service clubs across the world and is poised for rapid growth in the coming years.