SERVICE CENTER MANAGER
SUMMARY/OVERVIEW:
The Service Center Manager will be responsible for all operational aspects of the Service Center including safety, people development, quality, delivery, and cost within a matrix structure. While not responsible for commercial activities and associated revenue, they will work hand-in-hand with their area’s Sales Team (and supporting resources) to improve the overall profitability of the Service Center and set the local ‘win’ strategies.
The Service Center Manager will be responsible for driving continuous improvement including improving on-time delivery and reducing lead times, building robust quality systems in current and future machining and assembly processes, championing team communication and development, and developing long term facility success through both new product/market implementations as well as current product margin improvements.
The ideal candidate will be of an entrepreneurial spirit and will be asked to view the facility as their personal business while leveraging CPI’s global resources and sister service centers. The Service Center will balance driving business results with people development.
POSITION RESPONSIBILITIES:
- Must be an ambassador of safety and must foster continual safer working practices and environment improvements
- Coach/Train/Mentor employees as well as participate in other talent upgrading activities
- Lead the achievement of Safety, People, Quality, Delivery, and Cost Business Objectives
- Understanding and achievement of Service Center Financial Targets
- Lead Continuous Improvement efforts in all areas of the business
- Manage the facility’s capacity level from both available labor and skills
- Have the ability to communicate and work with all levels of the organization
- Support local, regional and global standardization's to best practices
- Able to perform capital expenditure justifications
- Must be able to build positive and trusting relationships with their team, customers and cross-functional supporting resources through daily communications and execution on commitments.
- Able to have work-life balance for themselves and their team in an oscillating service industry while meeting their external and internal customers’ needs
- Assist with solution development for customers
- Implement and track KPIs
- Ambassador of EnPro + CPI's Code of Business Conduct/ Code of Conduct
REQUIRED:
- STRONG COMMUNICATION SKILLS, INTERNAL AND CUSTOMER-FACING
- PRIOR EXPERIENCE WORKING IN A SERVICE CENTER ENVIRONMENT OR RELATED FIELD
- 10+ YEARS’ EXPERIENCE IN MANUFACTURING, INCLUDING MANUAL MACHINING
- 5+ YEARS’ EXPERIENCE LEADING TEAMS
- DEMONSTRATED ANALYTICAL AND PROBLEM SOLVING SKILLS
- BUSINESS ACUMEN & BASIC FINANCIAL MANAGEMENT ABILITIES
- STRONG TIME MANAGEMENT SKILLS
PREFERRED:
- OIL & GAS INDUSTRY EXPERIENCE
- CERTIFIED IN CONTINUOUS IMPROVEMENT / LEAN TOOLS
- WORKING KNOWLEDGE OF LIGHT TO MEDIUM MANUFACTURING EQUIPMENT AND PROCESSES
- ERP/MRP EXPERIENCE – EPICOR
COVID-19 REQUIREMENTS
- All CPI employees are required to wear face masks and take their temperature prior to entering the facility
Compressor Products International is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Required Skills
Required Experience