Job Description

The Thoreau Club, a premier health, swim, tennis and recreation facility in Concord Massachusetts, is seeking an individual who possesses a positive attitude and enjoys interacting with others on a daily basis to join our Member Service team.

This position is responsible for creating a memorable experience for every member. This is accomplished by creating personal relationships and delivering superior services to our members and guests. The ideal candidate must be high-energy, professional, enthusiastic, and passionate about making people feel welcome. RESPONSIBILITIES:

• Respond to member inquiries
• Provide information about the programs and services
• Troubleshoot and resolve member issues and concerns
• Document and update member records based on interactions
• Develop and maintain a rapport with members

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to prioritize and multitask and problem solve.
• Positive and professional demeanor
• Excellent written and verbal communication skills

We are looking for a candidate for many different shifts - early mornings, evenings and weekends.

Job Types: Full-time, Part-time

Company Description

At The Thoreau Club we believe that everyone deserves to live happy and healthy lives. That’s why our experts focus on the heart of the matter, your goals and needs, because when it comes to health and wellness one size definitely doesn’t fit all. Since 1951 The Thoreau Club has been helping families and individuals live active, happy, and healthy lives. We’re committed to the well-being of our community and strive to provide the best in preventative wellness, fitness, and leisure. You could say our experts know a thing or two about wellness because we’ve been at it longer than most.