Benefits:

401(k)

Employee discounts

Opportunity for advancement

The Tides by the Sea is located at the South end of Seaside's historic promenade and is the closest lodging property to the beach and offers gorgeous views of Seaside Cove and surfer's paradise. We are currently seeking a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of the accommodation.

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, amenities and local eateries and points of interest. If you have a passion for customer service and work experience in the hotel industry, we want you to join our team!

The Responsibilities of the Position:

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and escort them to their rooms

Provide information about our hotel, available rooms, rates, and amenities

Provide service recovery for unexpected challenges

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees

Upsell additional services, when appropriate

Maintain updated records of bookings and payments

All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined at orientation.)

Assists other Front Desk personnel when needed.

Perform any related duties as requested by the supervisor/manager.

The Skills and Experience Needed:

A combination of 1-2 years of customer service and/or hospitality experience

Minimum high school education

Must have a pleasing, hospitable demeanor to engage with guests

Highly experienced working with computers, email, and hotel reservations software

Demonstrate proper phone etiquette and be courteous to everyone

Understanding of how travel planning websites operate

The Physical Demands of the Position:

Must be able to bend, squat, crouch, crawl, reach and retrieve items from overhead

Stand on a regular basis throughout the shift

Must be able to perform multiple tasks at one time and able to pay attention to sound and sight details in crowded and noisy situations

Must have the ability to keep breakage to a minimum by handling dishes, glassware, and fragile equipment with care

Other Qualifications Include:

Is able to communicate effectively with others. Bilingual in English and Spanish preferred.

Is able to work effectively under time constraints

Is flexible and able to handle interruptions

Is committed to providing a memorable guest experience

Brings a positive outlook and team orientation to work

Ability to stay on task until jobs are completed

Ability to communicate in English, both written and spoken

Computer proficiency

Ability to clear a background check

At the Tides by the Sea, we create a culture of teamwork and belonging. Our staff serves with creativity and passion. Our associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.