Customer Service Representative
POSITION SUMMARY Begin your career in travel! If you wake every morning with the desire to journey farther and share your love of travel with others, we would like to welcome you on board as an Inbound Customer Service Representative to support our Family of Brands. THIS ROLE INVOLVES: - Sales: You will answer incoming calls, chats, and emails and match our vacation product with our guests' needs. You will maximize opportunities to up-sell and participate in contact center initiatives for increased sales. - Education: You will develop a quest for knowledge to understand the brand you represent and the locations we travel to. - Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction. - Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand. - Taking initiative: You will be proactive in generating business by following up on incoming leads from our sales and marketing campaigns. - Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.