The Vibe Coordinator responsible for ensuring a positive guest recognition and engagement experience. Through ongoing communications with guests and The Troubadour team members, the Vibe Coordinator will be able to anticipate the needs of our guests, recognize engagement opportunities and triage and troubleshoot potential problems. This position requires the desire to go above and beyond and deliver a “WOW” experience.

ESSENTIAL DUTIES:

Guest Awareness and Engagement

Develops specific goals and plans to prioritize, organize, and accomplish goals related to improving hotel guest engagement and recognition.

Deliver pre arrival and post departure messaging to ascertain guests’ needs and satisfaction.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Ensures that regular on-going communication is happening with employees to create awareness of arriving and departing guests, including guests preferences, special requests, and business objectives daily.

Communicate with guests to promote revenue generating opportunities.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Assist in Front Office operations as needed.

Beverage and Roof Top Bar Reservations

Respond to and engage all Monkey Board large party reservation leads to include completion of contract, securing payment, completion of BEO for operation.

Communicate all Monkey Board reservations to B&F team at appropriate hotel meetings and on an ongoing basis.

Respond to all inquiries for Monkey Board reservations, to include site tours and in person client meet/greet/

Engage guests through pre-arrival messaging regarding upsell opportunities or Monkey Board specials.

Sales Coordination

Assist in qualifying room sales calls to the appropriate manager as needed.

Enter rooming list and assist with group billing set up as needed.

General

Approach all encounters with guests and team members in a friendly, service-oriented manner.

Maintain regular attendance in compliance with HP standards, as required by scheduling, which will very according to the needs of the hotel.

Maintain high standards of personal appearance and grooming

Perform other duties as assigned by supervisor or management.

Attend all meetings/training as required by supervisor or manager.

QUALIFICATIONS:

Education & Experience:

High school diploma or GED required and two (2) years of experience in guest services, front desk or related professional area required.

OR

Two (2) year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no work experience required.

We administer pre-employment drug testing and background checks.

We Make A Meaningful Difference In The

Lives Of Our Team Members, Who In Turn

Deliver Memorable Customer Experiences And

Produce Exceptional Results For Our Owners

EOE