The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of rules and regulations.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Respond to all guests requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all policies and house rules. Understand hospitality terms.
Be available to the hotel at all times.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Coordinate major projects such as renovations, capital expenditures, equipment change-over, etc.
Operate radios efficiently and professionally in communicating with hotel staff.
Monitor all V.I.P’s , special guests and requests.
Perform any other duties as required.
High school diploma
Some experience in customer service
We administer pre-employment drug testing and background checks.
We Make A Meaningful Difference In The
Lives Of Our Team Members, Who In Turn
Deliver Memorable Customer Experiences And
Produce Exceptional Results For Our Owners