Position: Deli Cook
Reports to: Deli Manager
Department: Deli
Status: Non-Exempt
Purpose: Prepares deli-made foods for sale in deli service and retail cases, assists with ordering, receiving, stocking and display of deli product (including service and self-service/retail deli cases), prepares fresh smoothies and coffee-bar beverages as needed, maintains department cleanliness, and provides customer service.
POSITION RESPONSIBILITIES:
• Greets customers, provides exemplary customer service.
• Prepares deli recipes according to procedure.
• Cleans and stocks deli cases according to procedure, utilizing proper signage.
• Maintains working knowledge of Deli recipes and prepared foods.
• Operates cash register as needed.
• Trains other staff as needed.
• Receives product deliveries, ensuring order and invoice accuracy.
• Stocks, rotates, merchandises and faces product according to department procedure.
• Maintains back-stock areas according to department standards.
• Catalogs and codes invoices according to procedure.
• Assists in other departments as needed.
• Performs other duties as assigned to meet business needs.
GENERAL RESPONSIBILITIES:
Customer Service
• Knows and adheres to The Truck Patch’s expectations for external and internal customer service as outlined in Employee Handbook.
• Offer product information and suggestions for purchase and preparation in a friendly, courteous manner.
• Knows and adheres to Quality Standards for customer service as outlined by Deli Manager.
• Knows and adheres to all departmental customer service standards and procedures outlined by supervisor.
• Adheres to all guidelines around product recommendation and information.
• Assists in any other departments as needed.
Communication
• Communicates openly and honestly with all others in the organization.
• Communicates respectfully at all times.
• Does not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor as needed.
• Checks department communication log regularly; at least once per shift.
• Participates actively in department team and all-staff meetings.
Personal Effectiveness
• Availability meets the needs of the department for scheduling purposes.
• Reports to work for scheduled shifts, on-time and appropriately uniformed.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify, report, and resolve problems before they escalate.
• Provides a positive model for co-workers.
Performance Standards
Quality of Work:
• Understands technical requirements of job, applies technical knowledge consistently.
• Performs tasks accurately and efficiently, free from errors.
• Performs all tasks according to department procedure.
Quantity of Work:
• Performs tasks consistently at an acceptable rate as outlined by Deli Manager.
• Organizes tasks efficiently, maintains focus and stays productive.
• Achieves established goals and expected results for the department.
Safety:
• Maintains safe work environment according to all department procedures, federal and state regulations.
• Wears protective clothing as required for position.
PHYSICAL DEMANDS:
• Required frequently: standing, bending, reaching, scooping.
• Required occasionally: walking, kneeling, squatting, lifting up to 50 lbs.
ESSENTIAL SKILLS AND EXPERIENCE
• Ability to lift up to 50 lbs.
• Ability to read and interpret documents such as Employee Handbook and recipes.
• Ability to prioritize work tasks, multi-task, and maintain focus.
• Ability to communicate effectively with customers.
DESIRED SKILLS AND EXPERIENCE:
• Previous customer service experience.
• Experience or interest in natural foods.
• 1+ year production cooking experience.
• Previous barista experience.
IMPORTANT DISCLAIMER NOTICE:
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.