Job Description

Victory Club Community Life Ambassador

Century Golf

Non-Exempt/Part-Time

LOCATION:         Victory Club at Victory at Verrado, located in Buckeye AZ

REPORTS TO:     Community Engagement Manager

JOB DESCRIPTION:

Victory Club Community Life Ambassador is a part-time position that plays an integral role in advancing the mission of the Victory District Association, the Victory Club and Community Life team by supporting efforts to help residents engage and connect in Victory and Verrado. This position will actively support Victory and Verrado’s community values, vision, and philosophies, while demonstrating a style of support and organization that allows residents’ needs to be met with a high level of satisfaction. The Ambassador will provide exceptional customer service to all stakeholders and guests of the Victory Club, Victory and Verrado, interacting with a warm and professional approach and leveraging exceptional communication and people skills. The Ambassador will monitor Victory Club and Community Life activities and amenities at locations that include, but are not limited to, the Victory Club, Victory parks, and The Big Patio. The Ambassador will support the Community Life team through administrative tasks, office management, and support for programs, events, and community club activities that directly impact the operations of the Victory Club and Community Life amenities. Through their support, the Ambassador will contribute to the collective work that creates a sense of community and lifestyle that sets Victory and Verrado apart from any other place to live. 

The Ambassador should expect to work both indoors and outdoors throughout every season. The Ambassador should expect to work a dynamic schedule—including evenings, weekends and some holidays. The Ambassador will be provided with a schedule at the beginning of each month for the current month, as well as scheduled on an as-needed basis, without any minimum guaranteed hours per week. While schedule changes will be made and communicated with as much notice as possible, unforeseen circumstances may create situations that require an urgent (including early morning and/or late evening) requests for staff coverage (i.e. coverage for staff who call in sick, emergency situations).  

Attributes:

·        ENGAGING: A passion for people and community-building initiatives, and a keen ability to engage with people in meaningful ways; a desire and ability to create opportunities for inclusion; a positive and enthusiastic attitude

·        PEOPLE SKILLS: A genuine “people person” with an empathetic approach to managing relationships with colleagues, residents, customers and business partners; fosters collaboration and is a team player; an ability to connect with and maintain strong relationships with all stakeholders and partners

·        COMMUNICATION SKILLS: Uses listening, speaking and writing skills to organize and express thoughts clearly; an ability to accurately interpret what others are saying; an ability to successfully manage and resolve in conflict; an ability to adjust and tailor communication style to align with the intended audience; communicates in a tone consistent with a warm, engaging and personable organization

·        CRITICAL THINKER AND PROBLEM SOLVER: A solutions-oriented problem solver with an ability to look at situations from all angles; employs resourceful thinking; seeks efficiencies; seeks win-win solutions

·        ADAPTABLE: Works well under pressure and effectively handles unexpected situations, interpersonal conflicts and competing interests with ease; able to deal with changing priorities and workload;  an ability to work in a fast-paced, dynamic, and demanding environment

·        ORGANIZED AND DETAIL-ORIENTED: An ability to plan and manage multiple projects simultaneously with exceptional follow through to meet deadlines; plans and prioritizes work appropriately and meets deadlines; pays acute attention to details

·        PROFESSIONALISM AND INTEGRITY: Ethical, dependable, and honest with a strong sense of personal integrity, establishes and conveys a sense of purpose that is in alignment with the mission, values and brand of the Victory District Association, the Victory Club, Verrado and DMB; always keeps the organization’s vision, mission and values at the forefront of decision making and action; tactful and diplomatic

Knowledge/Skills:

·        A minimum of 2 years of experience in a customer service environment—preferably in a community center, gym, private golf club and/or hospitality environment

·        Demonstrated ability to work effectively with various stakeholders and leaders in collaborative environments

·        Strong computer and tech skills, including efficient in Word, Excel, Outlook, PowerPoint and Publisher, and experienced with office equipment, smart phones, audio/visual equipment, as well as web-based data management systems, social media tools (Facebook, Twitter, YouTube), etc.

·        Strong oral and written communications skills

Specific Job Requirements

·        Please see attached Exhibit A

POSTING DATE:  ?

Qualified internal applicants interested in applying for the position described above should submit a resume within 5 working days of the internal posting date.   Should the position remain available after the internal posting period is completed, qualified external applicants are welcomed to apply.

Resumes should be emailed to tcamarena@dmbinc.com or mailed to the attention of Tere Camarena, Talent Acquisition at DMB Associates, Inc., 7600 E. Doubletree Ranch Rd., Suite 300, Scottsdale, AZ 85258 or faxed to: 480-367-7524. Phone 480-367-7324

CENTURY GOLF IS AN EQUAL OPPORTUNITY EMPLOYER

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EXHIBIT A

SPECIFIC JOB REQUIREMENTS:

• Be efficient in opening, closing and daily operating procedures for all Community Life amenities at the Victory Club

• Engage with people at the Victory Club and help identify prospects/guests, promote prospect/guest registration, and facilitate a hand-off of prospects/guests and/or their information to sales associates

• While on duty, serve as “first responder” and “gate keeper” for guests and business partners, providing strict phone, email and visitor coverage, answer questions and provide assistance, respond to messages quickly and accurately

• Support the planning, preparation, execution and clean-up of Victory Club and Community Life programs and events, including those at the Victory Club and other locations within and/or outside of the community; may include cross-functional coordination with other departments, including sales; call and/or email residents to solicit participation in programming/events; call and/or email residents to confirm reservations for programing/events

• Assist with Community Life administrative and office management functions, such as updating promotional community event calendars, online portals, hard copy materials, displays; data entry and database system updates; printing reports; managing office inventory and ordering; etc.

• Effectively work with community partners, club administrators, and residents to oversee amenity scheduling through a manual and/or online reservation system; timely and accurately publish schedules and share necessary information with Community Life team and community; assist with income and accounting records related to paid programming partners

• Maintain a working knowledge of Verrado.net, the transaction portals and Verrado.com; provide technical assistance to residents, club admins and stakeholders on systems as needed

• In a community engaging fashion, promote and inform residents of current and upcoming clubs, classes, programs, events and volunteer opportunities; showcase community amenities and related programs to visitors through tours and collateral

• Handle customer service needs with a friendly and caring demeanor, following Victory Club and Community Life guidelines; have a high level of comfort in approaching residents and/or visitors who may not be following policies and address the infraction in accordance with Community Life and Victory Club guidelines; must be able to communicate calmly and effectively, including handling confidential, difficult and/or challenging topics/situations with ease; must exercise good judgment determining when and how to escalate a situation

• Patrol the Victory Club and Community Life amenities regularly throughout the day to ensure policies are followed; ensure that all residents and guests are adhering to the established Verrado Resident Access Card Agreement and the Victory Club Rules and Regulations; monitor residents and guests of community amenities and confirm a valid and current Access Card is present, and if needed match with photo identification to verify access rights; respectfully and with high courtesy work with residents and their guests to resolve infractions

• Light clean-up of items left by residents; store lost items in the lost and found; retrieve as necessary

• Light janitorial of Community Life amenities; reset furniture as needed throughout the day to maintain a clean and neat appearance

• Visually inspect amenities and features to ensure functionality, safety and cleanliness; notify Facility Superintendent of any items that would require immediate attention; submit work orders and follow up as necessary

• Provide immediate clean-up of community amenities to ensure the safety of guests, compliance with health code requirements, etc. (i.e. “bodily accidents”)  

• Must maintain CPR and AED certifications, as well as complete DMB’s Minor Abuse Prevention Policy, including a background check/finger printing screening, and Maricopa County Food Handlers Permit

• Must be able to lift at least 30 pounds, stay on feet for long periods of time, physically able to complete execution of duties, including working outdoors during summer hours

• Understand Community Life, Victory Club, Verrado, and DMB brand standards and values; represent entities well at all times

• Express an interest in community service and community engagement on a personal level, choosing to be involved in Verrado and greater community-based activities

• Provide own transportation for traveling between community amenities, to off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current driver’s license and an acceptable driving record is required