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Part Time Customer Service Representative

The Wenger Group

Part Time Customer Service Representative

Gordonville, PA
Part Time
Paid
  • Responsibilities

    Job Description

    Position Summary: This person will receive and enter sales orders while providing high quality customer service in a professional and accurate manner. They will also complete additional essential job functions as noted below. If time allows, additional opportunities may arise to assist mill or logistics teammates. Essential Job Functions: • Receive customer orders by phone, email or fax and prepare them accurately for computer entry • Receive walk in customers and prepare orders for them accurately for computer entry • Follow-up of customer information to maintain business systems • Perform internal communications with manufacturing, transportation, nutrition, and sales as required • Prepare invoices for mailing • Work with dispatch to communicate feed availability to customers • Update feed tags as needed from nutrition • Place out-bound calls to customers to facilitate order management as needed • Represent the Wenger Group in a professional manner while building customer rapport • Perform miscellaneous customer service duties as assigned by supervisor Qualifications Needed: • One to two years customer service skills/experience beneficial • Strong computer skills/experience • High level of proficiency in keyboarding skills (40 words per minute minimum) • High level of accuracy in data entry • Professional phone manners • High level of organizational skill with ability to multi-task

    Company Description

    The Wenger Group, Inc. is a leading family-owned agricultural products and services organization, which includes Wenger Feeds, LLC, Nutrify, LLC, Dutchland Farms, LLC, Risser Grain, LLC, and Hoober Feeds. With over 450 team members and ten feed milling locations in two states, the company is a regional provider of poultry, swine, and dairy feeds, performance ingredient solutions, conventional and specialty eggs, grain, fertilizer, and allied services in the Mid-Atlantic Region.