Job Description
The ideal candidate will be a detail-oriented sales/catering/convention services coordinator to contribute to the achievement of sales targets, satisfaction scores and by supporting sales/catering/convention services representatives. The sales coordinator's responsibilities will include, but are not limited to, supporting sales, catering and convention services; coordinating with other departments; handling assigned administrative duties; being flexible to take on new tasks and/or revised old ones.
To be a successful sales coordinator, you should have excellent organizational, administrative, and problem-solving skills. You should also possess strong communication, interpersonal, and customer service skills.
Receive and distribute sales/catering inquiries by phone, email and other lead portal.
Assist the team with site, planning and/or media visits through distribution of site alerts; coordinating show rooms with the front desk and housekeeping to ensure their readiness.
Coordinate and maintain a clean and organized collateral room, ensuring that we maintain inventory levels to support the team.
Assist in the file turnover process by creating online files; updating the CS assignment calendar; scanning updating online file; auditing to make sure they are maintained according to standards; and distributing introduction emails to clients, copying the assigned service manager.
Cross train with the Rooms Coordinator to be able to support and/or complete tasks if needed. (Work with internal clients to coordinate all details pertaining to rooming lists (to include room types, shared rooms), room locations, handicap-accessible rooms, room billing, etc. with the assigned convention services, EMM, or wedding/event manager.
Cross train to be able to support the convention services, EMM and wedding/event managers with their Banquet Event Orders (BEO’s).
Cross train to be able to support the convention services, EMM and wedding/event managers with their Resumes.
Coordinate all BEO’s and resumes by deadline dates, scan as one document and distribute to the resort team.
Perform other services and duties as requested by the Director of Sales & Marketing. May be called on to
host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve
departmental goals.
Complete all departmental Marriott training and learn all facets to become our CI/TY champion for the resort. This task will serve as the “go to” person for the team when aide is needed, training of new hires,et
Understand the metrics used in performance reports (STR, ESS, etc) and how this role participates to help us reach our departmental goals.
Other duties as assigned.
JOB SKILLS
Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
Exercise excellent communication, presentation, organization, time management and listening skills.
JOB REQUIREMENTS:
Education: Bachelor’s Degree or University in Hospitality, Business, Marketing, or related field preferred
Experience: Minimum 1 year of experience in sales, catering and/or convention services environment.
Candidate should be extremely detail oriented, organized and be able to handle a fast-paced environment
Must be a self-starter, flexible, creative, organized and results driven.
Able to work a flexible schedule including evenings, weekends and holidays
Knowledge of local market helpful
Software systems such as Microsoft Office. and Marriott CI/TY and/or Lightspeed is a plus.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
Ability to speak, write and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.
ADDITIONAL PHYSICAL, VISUAL AND WORKING REQUIREMENTS:
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
Company Description
At The Westin Lake Las Vegas Resort & Spa, you will discover a side of Las Vegas that is anything but ordinary. Retreat from the neon lights of the Las Vegas Strip to a lakeside paradise at our Lake Las Vegas hotel where the only item on your itinerary is relaxation. Unwind with our spa, discover what drives you on our Jack Nicklaus signature golf course, or indulge in AAA Four-Diamond Japanese Sushi / Steakhouse cuisine at our signature restaurant, Marssa. Named as one of the world's best hotels by Travel + Leisure, our 3,600 acre Lake Las Vegas resort offers luxury in Henderson, Nevada. Hotel complies with all state and local guidelines related to COVID-19. Hotel has a documented "Commitment to Clean Plan", per Marriott guidelines.