Administrative Professional (Director of First Impressions) We are seeking an Administrative Professional at Keller Williams in Orland Park, IL, US. The Director of First Impressions is a crucial part of our team as he/she will be a key representative of our organization and will be the first point of contact for our clients and agents. Reporting directly to the office manager, the successful candidate will be responsible for providing exceptional administrative and customer service support. This includes greeting clients and visitors, managing phone calls, maintaining office records and providing other administrative support. We are looking for someone with great interpersonal skills and a customer-focused mindset. If you have a positive attitude and are eager to help, we look forward to hearing from you. Responsibilities: • Answer phone properly and properly route calls • Always greet everyone with a smile and offer water or coffee • Check email throughout the day • Maintain appearance of reception area, training room, conference rooms, and kitchen • Support questions on technology: phones, computers, printers, copiers • Handle printer/copier maintenance • Take and deliver messages • Retention – write handwritten notes & make calls monthly • Deal with mail/packages • Keep Phone List & Constant Contact list up to date • Handle Office Communication (daily emails, texts) • Keep Conference Room Schedule up to date and post on door daily • Prepare Conference Room & Training Room for any meetings (wipe table, have note pads, pens ready) • Handle earnest money Qualifications: • A positive attitude and deep commitment to relationship building, follow-up and customer service • Competence with computers (Microsoft Office) fax, email, multiple line phone system and the Internet • Above average phone skills (answering with warmth & friendliness) • An ability to be a team player who enjoys working with and assisting others • An ability to perform multiple projects on a daily basis • Agents come first attitude and a reliable self-starter • Capacity to work in a fast-paced, unpredictable environment • An ability to focus, remain calm under pressure and meet deadlines • Motivation to be punctual, hardworking and dependable Compensation: $30,000 - $35,000 yearly

• Answer phone properly and properly route calls • Always greet everyone with a smile and offer water or coffee • Check email throughout the day • Maintain appearance of reception area, training room, conference rooms, and kitchen • Support questions on technology: phones, computers, printers, copiers • Handle printer/copier maintenance • Take and deliver messages • Retention – write handwritten notes & make calls monthly • Deal with mail/packages • Keep Phone List & Constant Contact list up to date • Handle Office Communication (daily emails, texts) • Keep Conference Room Schedule up to date and post on door daily • Prepare Conference Room & Training Room for any meetings (wipe table, have note pads, pens ready) • Handle earnest money