Client Concierge Real Estate
Your Job Title: Client Concierge
Where you will work: The Williams Team office at Keller Williams Southwest Market Center
Who’s the Boss: Kristen & Carter Williams - Team Leads
Who are we?
The Williams Team | Keller Williams Realty provides Superior Real Estate Service to the individuals and families that put their trust in us when they choose to buy, sell or invest in real estate. We have an outstanding reputation among our clients and within the industry, which has propelled us to be a top team in Keller Williams Realty #1 office. Our clients’ success and happiness is of upmost priority before, during and after a home sale. Our team of professionals make it our mission to ensure that every encounter with The Williams Team is an exceptional experience. What’s more? We all really love what we do and are excited to welcome more people to come grow with us!
Who are we looking for?
The Client Concierge will be an individual who loves people and processes. They possess a servant heart, analytical thinking, highly motivated, draws energy from talking with people & working in team environment and is accountable to hit deadlines. They have a compelling desire to support and push the team to achieve success, while being committed to growing their own skills to be the best they can be.
The Client Concierge takes the general direction from the team leaders and executes at a high level. Additionally, this person will bring their experiences & insights to “top grade” the team’s current systems for greater efficiency and effectiveness. This person will be responsible for executing and implementing systematic client experiences & communication (verbal and electronic), overseeing client contract coordination, coordinating listing launches & management, manage vendors and house repair projects, oversee the contract-to-close process and make the experience exceptional, various team administrative errands and event planning & coordination - for clients and the team.
This person will have a history of working with customers to deliver great experiences and an aptitude for taking business systems and making them better. This position will work in our offices at Keller Williams Realty and will be based on 40 working hours per week. The vast majority of hours will be “normal business hours” with some evenings & weekends for special events and other activities. Additionally, they may have an active real estate license and if not, will be able to obtain it. They are a forward-looking individual who develop and maintain positive professional relationships. They have a track record of success, and a palpable desire to succeed in this role, as well as their next role.
What will you do?These are the standards a well-above average performer will maintain or exceed:
Build, implement, and manage all systems for exceptional experiences for team sellers, buyers, as well as information management and back-office support
Be the first point of contact in handling customer inquiries or complaints
Oversee all contracts through closing & leading direct client communication
Listing launch and management including client communication & coordination
Handle & coordinate repairs, make ready, staging and small construction projects for clients
Responsible for financial tracking of real estate contracts including vendor repairs, assuring the collection of commissions, invoicing for client reimbursement at closing
Create and maintain an operations manual that documents all systems and standards
Coordinate the purchase, installation, and maintenance of all office equipment
Create & execute team events for clients and internal team
Keep the lead agent informed regarding any problems or issues that need to be handled
Responsible for hiring, training, consulting, and holding accountable all additional administrative team members - including virtual assistant
Essential duties and responsibilities
Proactive client communication & systems development to create WOW experience
Office system development, implementation & management
Lead contract-to-close process
Launch & manage listings
Repairs, make ready, staging and construction projects
Team events - internal & external
Communications/Interactions
Clients – daily
Team members - daily
Vendors – frequently
Management Responsibilities
Virtual Assistant/Transaction Coordinator
Vendors for repairs, make ready, staging, signage installation
Knowledge/Skills
Strong written and verbal communication skills
Exceptional organizational and project management abilities
Bookkeeping skills
Great ability to focus
Concerned about doing things the right way
Calm under pressure
Learning based
Service-based attitude
Proven ability to succeed
Bachelor’s degree preferred
Real estate license preferred
1–3 years of service and management experience
3–5 years of administrative experience
Compensation
The ideal candidate can earn $50,000-$60,000 from a combination of base salary, bonus & team profit share