Job Description

A DAY IN THE LIFE AT WONDERFUL:

• Manage inquiries received via the benefits email inbox and answer benefits & wellness questions received from employees, onsite wellness centers and HR teams.
• Execute employee education and communications during the annual open enrollment process as well as for new hires throughout the year.
• Intervene and manage employee claim escalations with internal parties as well as vendors and bring to resolution.
• Run and own daily benefits processing, new hire enrollments, COBRA, terminations, changes, beneficiaries, disability, etc.
• Identify, troubleshoot, and resolve problems in ADP related to benefits.
• Tailor benefit & wellness communications across multi-cultural, multi-generational workforce in various levels of the organization and multiple communication mediums (guides, summaries, newsletters, intranet, etc.).
• Lead distribution and updates to all materials for benefits orientations, open enrollment and summary plan documents.
• Respond to and resolve employee eligibility, medical insurance billing & utilization questions & concerns in both internal systems as well as with external vendors and carriers.
• Document and maintain administrative procedures for assigned benefit processes and assist with any administrative processes and improvements as needed.
• Manage health promotion and wellness programs including health screenings, flu shots and others across multiple locations.
• Additional duties include facilitating presentations to employee groups and individual employee consultations. Travel may be required, as needed.

Qualifications

YOUR CONTRIBUTION TO WONDERFUL:

• Minimum of 5 years of business experience required
• Minimum of 2 years of benefits experience required
• Experience working in a large (1,000+ employee), complex organization
• Bilingual English / Spanish Required
• Bachelor's degree preferred
• Experience interfacing with clients at all levels in an HR capacity
• Experience providing guidance and consultation regarding policy and procedures
• Proven problem-solving ability and analytical skills
• Ability to navigate difficult situations with empathy, discretion, and professionalism
• Ability to handle matters of confidentiality with utmost tact and diplomacy
• Knowledge and experience with HR software applications (ideally ADP Vantage and PlanSource)
• Proficiency in Microsoft Office (Excel, Work, Outlook and PowerPoint)
• COVID vaccination will be required for this position unless candidate has a legally valid exemption

Additional Information

WONDERFUL'S DEDICATION TO YOU:

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunity for development and internal mobility
• Manager and leadership training, weekly L&OD webinars, and eLearning offerings
• Training in continuous improvement and project management
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health including virtual yoga and mindfulness classes

Headquartered in Los Angeles, The Wonderful Company is a privately held $5 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company's 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company's market share: Wonderful Pistachios® is America's No. 1 tree nut and America's fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America's No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world's leading floral delivery service. The Wonderful Company's connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California's Central Valley. To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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