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Customer Service Representative

The Woodhouse Day Spa - Nashville

Customer Service Representative

Nashville, TN
Full Time
Paid
  • Responsibilities

    Front Desk/Customer Service/Guest Relations

    At this front desk position your Customer Service skills will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of the Woodhouse Day Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

    IN THIS POSITION YOU WILL:

    Check-in each guest for their service and assist at check-out after their service has concluded.

    Answer our multi-line phone system -Schedule services for guests using our Meevo software system.

    Confirm appointments

    Pre-book our guest at check-out for the next service.

    Provide amenities to guests when needed.

    Provide 5 Star Customer Service

    Ensure Covid Santitation Standards are met and exceeded in Spa.

    YOU CAN LOOK FORWARD TO:

    Health Benefits to include: Health Insurance, Dental & Vision

    Competitive hourly wage.

    Paid Vacation

    Free Parking

    A fast-paced, team oriented environment.

    Being an expert on all Woodhouse Signature Services and Meevo System software.

    Continuous customer service and retail product training.

    Opportunities to grow in our Company and the spa industry.

    Experience all spa services at deep employee savings.

    WE HAVE SOME GUIDELINES AND REQUESTS:

    1 year of front desk or customer service experience – at a spa, retail, restaurant or hotel is preferred.

    Experience using scheduling software, MEEVO software is preferred!

    Be able to work a weekend day.

    Possess strong professional communication and excellent customer service skills

    Must be able to multi-task in a fast paced environment.

    Job Type: Full-time and Part Time Available

    Job Location:

    Nashville (Midtown) TN.

    Required education:

    High school or equivalent

    Required experience:

    Hospitality: 1 year preferred, not required.

    Job Type: Full-time/Part Time

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.