Company Background:Long term, multi-unit Woodhouse Spa franchise owner with locations in Plano and Fort Worth seeks Regional Director to lead operations in DFW. The company anticipates organic growth driving the need for this position, and is considering opening additional locations in the coming years. The Regional Director reports directly to the owner.

Regional Director (“RD”) will oversee the full spectrum of operations in spa. In addition, RD will lead HR/Staffing function and Marketing/Advertising/Community Relations functions within the region.

Key responsibilities include driving results, ensuring quality, compliance and consistency of the brand. The RD will spend time developing and collaborating with the 2 General Managers that are his/her direct reports and engaging with spa staff during regular spa visits. The RD will drive demand creation through effective local marketing activities. The RD will manage the recruiting and hiring of spa team members to meet customer demand.

Regional Director should ensure smooth, quality-driven, profitable operations while maintaining operational integrity in guest-focused environments. The mark of a successful Regional Director is high employee satisfaction, employee retention, growth in metrics, and operational compliance.

Operations:

Drive top- and bottom-line performance

Execute toward spa level KPI goals

Train, mentor, and support General Managers

Ability to analyze financial or operational data to make strategic and tactical decisions

Identify areas for process improvement and work with General Managers to execute

Ensures systems and procedures are in place and followed for operational effectiveness

Own HR function and work closely with General Managers to ensure compliance with state, local and corporate regulations, policies and brand standards

Own the marketing, advertising and community relations functions. Ensure demand creation efforts drive growth

Build and develop a bench of potential managers through an emphasis on coaching and development

Maintain a constant focus on forecasting hiring needs, spa staffing levels, and succession planning

Communicate regularly with direct reports and spa staff to build alignment for Woodhouse policies and initiatives

Strong problem-solving skills, including the ability to effectively address any issue in collaboration with others as appropriate; the ability to proactively identify and prevent potential problems and to develop problem-solving skills among employees as appropriate

Ability to initiate and direct collaborative efforts of multiple teams throughout the organization, including internal resources, external resources, and others as appropriate with aim of furthering company goals

Travel to spa locations at least 50% of the time. Use of personal vehicle is required

Fill in and assist with General Manager or other critical spa tasks as needed

Serve as liaison with corporate regional manager to ensure compliance with brand standards

Culture:

Create a culture of teamwork and a family environment in all spas

Drive a culture of exceptional employee and customer care

Gain a deep understanding of the employee population while driving team cohesion and collaboration

Consistently execute culture-reinforcing initiatives across all locations

Become known as a clear and effective communicator

Think like an owner and employ an entrepreneurial mindset

Bring passion, support, positive energy, empathy and a sense of humor every day

Maintain the highest standards of ethical conduct and integrity

The ideal candidate will possess:

Ten years of professional business experience required, with current operational responsibility at regional management level or equivalent in hospitality operations

Five years as General Manager of a spa or hotel

Progressive leadership experience retail, spa or hospitality operations

Proven track record of driving KPIs and profitable growth

Effective communication, leadership, and talent development skills

Entrepreneurial nature with enthusiasm for growth and comfort with uncertainty

Prior experience in multi-location service-based industry

Additional Requirements:

Proven experience in communication and leadership, with excellent written skills

Must live in the region and regularly travel to spend time in both spas

Woodhouse serves customers 7 days per week. Must be flexible with schedule

Must be able/willing to work in any spa in region, as need arises

Must have valid driver’s license

Requires standing for up to eight hours at a time, and walking with some bending, kneeling, stooping

Occasional light lifting not over 50lbs

Knowledge of Microsoft Office Suite, Zenoti Point of Sale software, personal productivity software, knowledge in all aspects of spa operations and management, daily management of all areas of operations involving human resources, housekeeping and maintenance

All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable

Education/Experience:Bachelor’s Degree in Business Management, Hospitality, or related field or equivalent years of work experience required

Compensation and Benefits:

Offers a competitive salary and bonus plus a comprehensive benefits package, including health, vision, dental and life insurance, paid time off and 401k match, in addition to other company perks.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.