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Spa Concierge

The Woodhouse Day Spa - Rochester Hills

Spa Concierge

Rochester, MI +1 location
Part Time
Paid
  • Responsibilities

    Want to work at America’s BEST day spa? Join the our brand new 6,500 sq. ft. Rochester Hills team!

    Are you a problem solver?

    We are hiring Full and Part Time Spa Concierges to be an important part of our team.

    The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra. We are seeking individuals who have worked in the service and/or retail industry who are enthusiastic and excel in customer service. At The Woodhouse, we value our team members and strive for excellence with every guest experience.

    Our Spa Concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!

    More specifically, our fabulous spa concierge:

    Provides personal attention from the time the guest walks though the door

    Educates the guest on the Woodhouse experience to help them select the best service for them to enjoy in the Spa and/or select the best product for them to continue enjoying the benefits from their Woodhouse experience at home

    Welcome the guest as they begin their Woodhouse experience, including a warm welcome as they walk through the door, introduction to our locker room and amenities, and helping them to have a seamless experience

    Answers the phone with a smile each and every time

    Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience

    Remembers the small things that make The Woodhouse special--the guest’s favorite drink, personal details such as birthdays and anniversaries

    Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly

    Works with spa software for booking, gift cards and checking out guests. Millennium software experience is a plus

    Ensures optimal spa flow, making sure that spa looks pristine at all times, robes and towels laundered and ready for use and guests are always well cared for

    Must be able to work some evenings and weekends

    Woodhouse Perks include:

    Competitive Pay and Incentive programs

    Paid vacations for full time employees

    Generous discounts and opportunities to enjoy services and products

    “The Woodhouse Way” paid training program

    Working in a new state of the art facility

    Working with a fantastic team and management that is always open to new ideas

    Ample growth opportunity

    The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace

  • Locations
    Rochester, MI • Rochester Hills, MI