SUMMARY
The IT Support Technician III delivers an exceptional customer service experience to City Bank employees requesting IT assistance via phone, email, and onsite visits. The technician assists with password resets, answers how-to questions and resolves cases related to hardware/software issues as first call resolutions. He or she is the primary contact for escalated issues requiring additional analysis and research. The IT Support Technician III will have opportunities to cross-train with fellow team members and strengthen their skill set technically, analytically, and professionally. The ideal candidate for this position should work well in a team environment, have a high regard to customer service, and have a passion for serving others with technology issues.
ESSENTIAL DUTIES
As an EEO/AA employer. City Bank will not discriminate in our employment practices based on an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Required Skills
2 Year Degree
Working Knowledge of Microsoft Windows and Microsoft Office 2016 or higher
Ability to type at least 40 words per minute
Required Experience
Two or more years’ cumulative experience working in an IT support role
2 Year Degree
Working Knowledge of Microsoft Windows and Microsoft Office 2016 or higher
Ability to type at least 40 words per minute