Job Description

The ITSC is seeking agents to provide remote telephone technical support for the organization's customers.

The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 companies.

LOCATION: Work from Home. Agents must be based in the United States.

HOURS: Multiple options available

DESCRIPTION: Agents for the ITSC will provide white-glove support IT support including business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including:

• Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
• Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
• Windows operating systems
• iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, CompTIA Network+, Microsoft Specialist (MOS) certifications a SIGNIFICANT PLUS

This is an external, customer-facing position. Agents must be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must have an attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players and have a desire to be a resource and share their knowledge with others.

ADDITIONAL PREFERRED SKILLS:

• The ability to learn new applications quickly, and to certify in numerous software applications
• Bilingual in SPANISH or FRENCH is a plus
• Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language

Company Description

theITSC is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSC to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.