Job Description
WHO WE ARE:
Our singular mission is to help people feel better naturally. We believe that when people feel better, they're freer to do what moves them. We're committed to continuous innovation and surround ourselves with specialists, thought leaders, and experts - inside and outside of the office.
We're dedicated to leading the tech wellness industry, and that starts with our employees. If you thrive in creative environments, are concerned with big, innovative ideas, love to collaborate, have an entrepreneurial spirit, and are driven to succeed, get in touch with us. Together we can push the limits of what can be achieved for everybody.
WHO WE'RE LOOKING FOR:
We are looking for an eCommerce Specialist to join our growing eCommerce team. This position will report into the Director of eCommerce. The eCommerce Specialist will manage key aspects of the Therabody digital experience across e-commerce sites and other digital platforms.
KEY RESPONSIBILITIES:
- Manage and execute e-commerce projects from digital roadmap.
- Manage merchandising on site to ensure the categorization, imagery, copy, translations, pricing and promotions are accurate and meet Therabody guidelines.
- Utilize product catalog web application to build on-line category and product groupings as directed by merchants and marketing initiatives.
- Create and accurately implement new campaigns; including promotions and website content.
- Review competitor websites to ensure industry alignment with categorization, promotions and trends.
- Act as liaison to resolve customer or merchandise related issues with our customer service team.
- Prepare weekly and daily reporting for e-commerce management team to aid in accurate seasonal plans and strategy creation.
- Perform all other assigned duties.
THE RIGHT PERSON WOULD HAVE:
- Communication Expert: Communicates with tact and diplomacy; written communication is clear, concise, and understandable.
- Troubleshooter: Identifies digital related problems and uses understanding of the platform to come to a reasonable solution.
- Born with Initiative: Actively influences events; takes action beyond what is necessarily called for.
- Planner and an Organizer: Organizes work and initiates action to achieve optimal results; meets established schedules and plans.
- Innovator and Changer: Generates innovative ideas; simplifies and/or improves procedures; encourages and supports innovative ideas and planned risk-taking.
- Poses Decisiveness and Risk Taking: Able to make decisions and take action without unnecessary delay; able to consider alternatives and make decisions in spite of uncertainty.
- Quality Assurance: acute attention to detail follows QA processes and procedures and is consistent and accurate with their deliverables.
REQUIRED MINIMUM EXPERIENCE:
- Knowledge of Salesforce Commerce Cloud B2C (Demandware) is required.
- Experienced with analytics platforms and web traffic reporting
- 1-2 years of experience in an e-commerce organization
- Proficient in Microsoft Office applications
- Experience with tools such as JIRA, Confluence, Slack
BENEFITS:
- We offer medical, dental and vision plans
- All you can eat snacks and beverages
- Open workspace
- Fun, collaborative environment!
LOCATION: Los Angeles, CA