Job Description
As a Customer Education Manager, you are responsible for leading a team of Education Specialists and the overall customer education experience for multiple platforms, ensuring that each touchpoint across the customer education journey is of the highest quality – timely, engaging, efficient, and effective. A successful Customer Education Manager fosters a strong team and positive culture even through continuous growth and constant change, which is common in our growing company and fast-paced industry. Customer and staff education may include but is not limited to:
The Education Program's objective is to streamline the learning curve for our customers and team members alike, reducing ramp-up time, the cost to support, and the effort to access and absorb learning material. Key metrics such as NPS, CSAT, self-service score, churn, and more will be used to track and evaluate success of education content and processes.
PRIMARY RESPONSIBILITIES OF THIS POSITION:
Thrive@TherapyBrands
Thrivewithus
Qualifications
PREFERRED EXPERIENCE:
Additional Information
All your information will be kept confidential according to EEO guidelines.
At THERAPY BRANDS, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
THERAPY BRANDS is an equal opportunity employer.