Job Description

THIS POSITION IS ON-SITE. We are seeking a Bilingual Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information, documenting potential client inquiries, and explaining firm capabilities. We are looking for a stable long-term team member who is looking for a home to grow and is not afraid of putting in hard work. There is room for advancement within the organization. RESPONSIBILITIES:

• Handle customer inquiries and collect basic potential client information
• Provide information about the firm's services
• Troubleshoot and resolve service issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving service offerings

​QUALIFICATIONS:

• Bilingual in English and Spanish
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Spanish Fluency Required
• Familiarity with CRM platforms
• Deadline and detail-oriented
• Experience with loans and or credit cards a plus
• Experience with credit is a plus
• Bilingual and bi-cultural is a plus

COMPENSATION INCLUDES:

• Hourly Rate
• Paid Training
• Medical, Dental and Vision provided after 90 days.
• Paid Holidays
• PTO Plans

Thomas Kerns McKnight, LLP provides the essential supplies needed to keep the organization operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Company Description

Thomas Kerns McKnight, LLP is a consumer rights and advocacy law firm that focuses on personal finances and the available options to help consumers navigate these difficult financial times. Headquartered in Orange County, the attorneys and legal professionals of Thomas Kerns McKnight, assist client in several states across the country. Thomas Kerns McKnight is a bankruptcy attorney and Certified Mortgage Banker (CMB) with almost 40 years of experience. Mr. McKnight is a multi-faceted expert in matters surrounding finance and debt, new venture finance, and debt forensics. He is known for his skills on contract and leasing dissolution, reversal, conversion, novation, accords, and satisfactions. He is licensed to practice in Arizona, Maryland, New York, Ohio, Virginia, and the District of Columbia. McKnight is also a member of the bars of the U.S. Bankruptcy Court for the District of Columbia, U.S. Bankruptcy Court for both the Eastern and Western Districts of Virginia, U.S. Bankruptcy Courts for both the Southern and Eastern Districts of New York, U.S. Bankruptcy Court for Maryland, the U.S. Court of Appeals for the Fourth Circuit, the U.S. Court of Appeals for the Ninth Circuit, and the United States Supreme Court. He received his Bachelor of Science in Business from Miami University (1970) and his Juris Doctor from Ohio State University (1972), where he was an Articles Editor for The Ohio State Law Journal. From 1963 to 1966, he was a U.S. Marine.