Thompson First Group is seeking Service Technicians for permanent opportunities for a local client in Madison, WI. 

The right candidate will have at least three years of experience working on on Industrial Engines and Generators. 

Role Qualifications:

• Maintain excellent rapport with customers.
• Stay current with technical knowledge on products we support.
• Ensure safety in all daily activities.
• Willingness to work overtime, including off-hours emergency calls.

Position Responsibilities:

• Complete all assigned service jobs with precision and dedication.
• Communicate effectively with the Lead Technician for technical assistance and unusual service problems.
• Attend service training classes to stay updated on new products and refreshers on less encountered ones.
• Submit daily paperwork promptly, including time cards and maintenance reports.
• Maintain open communication with dispatchers and the service office on job status and availability.
• Develop and nurture relationships with territory sales representatives, keeping them informed of potential sales opportunities.
• Adhere to safety rules and policies at all times.

Essential Skills and Experience:

• Successfully complete required training courses.
• Strong customer orientation with excellent communication skills.
• Time management expertise for organizing and managing multiple priorities.
• Basic computer proficiency and familiarity with laptop fundamentals.
• Ownership of necessary tools for repairs, per our recommended tool list.
• Valid driver’s license and a good driving record.
• Certification to operate material handling equipment.
• Commitment to the company's vision and mission.

Physical Demands and Work Environment:

• Lift and carry up to 100 pounds on occasion.
• Perform various physical activities such as standing, reclining, kneeling, walking, twisting, reaching, and using feet to repair and operate machinery.
• Work in environments with loud noises, extreme temperatures, and vibration.
• Wear Personal Protective Equipment as required.

Thompson First Group is an equal opportunity employer and participates in E-Verify. All applicants will be considered for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.