The customer journey is at the heart of what we do. We see it as every touch the homeowners we serve have with every individual in our family. Our Project Specialists help schedule installations for homeowners, and ensure our sales peoples calendars make logistical sense.

YOUR IMPACT:

• WALK ALONGSIDE HOMEOWNERS : let's be real, it's worrisome when someone will be coming to fix your home. In this role, you'll help homeowners inquiring about our water, foundation, and concrete solutions to set an appointment for a free estimate. Have a “whatever it takes” mentality to ensure all customers are satisfied with their experience with Thrasher.
• INBOUND CALLS: Communicates with customers to overcome obstacles/problems on jobs and reach an acceptable solution. Serves as a point of contact for our customers with respect to job installations, including answering their questions, scheduling and confirming installations, assuring quality, solving problems, and so on. Responds promptly to internal employees who are contacting Project Management for installation dates, project rescheduling and other installation-related questions or issues.
• SCHEDULING: Contacting utility locates, pulling permits if needed, and ensuring sold projects are correct. Ensures construction crews are scheduled to hit capacity goals, and ensuring reschedules when cancellations occur.
• TAKE CARE OF FAMILY: make sure your teammates and colleagues have what they need, help them communicate with the homeowner when needed, and ensure everyone in the process is treated with a human element.

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YOUR REWARD:

• COMPETITIVE HOURLY WAGE! GROWTH POTENTIAL! 25% of our employees are promoted each year.
• BENEFITS: Medical, Dental, Vision insurance; 401(k) with profitability match – 5% for 15+ years; 3 weeks paid time off & 7 holidays; company paid life insurance; paid paternal / maternity leave.
• CULTURE ORIENTED: 5 years as Omaha's | 2 years as Wichita's | 1 year Kansas City & Des Moines Best Places to Work. 2021 Recipient of Baird Holm Sustained Excellence award, for repeatedly ranking in the top three in the Best Places to Work in Omaha survey.
• INTEGRITY: Omaha's only 5-time BBB Integrity Award Winner, Best of Omaha 2014-2023 winner.

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YOUR SKILLS:

• MINDSET: Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift up those around you!
• EXPERIENCE: Possess excellent interpersonal communication skills demonstrated through strong customer service experience (preferred 2 years minimum, retail, daycare, call center, customer service, etc). A combination of education and experience that illustrates a proven track record in this field. Those with prior experience handling logistics, scheduling, and calendars preferred.
• REQUIREMENTS: Ability to meet the requirements of background check. EOE

If you think you'd be a great fit on our team, we'd love to have you apply. Learn more at www.gothrasher.com.