Benefits:

401(k)

Threat Engineer CIAM (Digital Identity Services)

Phoenix, AZ (PHX) - Onsite role

As a senior member of the Digital Identity Services team, you will have responsibility for providing Citizens’ customers with a best-in-class Customer Security Experience.

This Customer Identity and Access Management (CIAM) role will require focus on designing, engineering, and delivering security and identity products and services that empower and support consumer and commercial customers.

You will establish and drive standard design and deployment patterns for threat detection and prevention, partnering with Fraud, Risk, and Cybersecurity teams.

You will also participate in escalation of customer and application issues with teams integrating identity and security products and services.

Responsibilities:

Assess existing customer application-based threat capabilities, identify gaps, and deliver solutions to mitigate risk

Assist in evaluating and implementing tools to provide standards and best practices for Digital Identity Services capabilities

Work with partners to identify threat monitoring and reporting requirements and identify opportunities for enhancement

Collect, analyze, and interpret data from multiple sources to improve threat indicator response

Drive threat policy configuration to support adaptive risk analysis, orchestration, and multi-factor authentication

Assess emerging Digital Identity technologies to determine capability gaps or overlaps

Provide Level 4 support for day-to-day operations of the Citizens Digital Identity Services Platform Operations team

Deliver security and identity services that enable the business while maintaining strong risk posture

Required / Preferred Skills:

6+ years participating actively in Cybersecurity or Fraud investigations

2+ years of support experience in large organizations working with senior leaders

Experience supporting Customer IAM security with strong understanding of industry best practices

Exposure to orchestration and decision technologies (Transmit Security, Singular Key, etc.)

Experience operating and administering modern threat/risk engines (SecuredTouch, ThreatMetrix, BioCatch, etc.)

Strong service and delivery capability with focus on customer experience

Experience handling complex risk issues in technology environments with mitigation strategies

Understanding of regulatory requirements (GLBA, SOX, PCI)

Understanding of ITIL and IT service management frameworks

Advanced written and verbal communication skills

Ability to manage multiple complex activities with rapid delivery expectations

Familiarity with Agile methodology environment (preferred)

Knowledge of ISO, NIST, or FFIEC guidance preferred

Education / Certifications:

Preferred Education, Certifications and/or Other Professional Credential