Job Description
Thrive Internet Marketing Agency (https://thriveagency.com) is one of the fastest growing and top digital marketing agencies in the world. We are a full-service agency that handles everything in-house and delivers massive and sustainable growth to our business partners and clients. We think about our work in two words; RELATIONSHIPS AND RESULTS.
President Matt Bowman founded Thrive in 2005 and has grown the company to over one-hundred and forty employees in thirty-five different states and eight different countries. We have a deeply-rooted talented team (respectfully referred to as Thrivers) of project managers, web designers, content writers, social media specialists, paid search specialists, and search engine optimization specialists. We are a close-knit team that is motivated, smart, disciplined and committed to turning ideas into actions.
We now have an exciting opportunity for an Account Manager to join the team. (and you can live anywhere in the country!).
REQUIREMENTS:
THIS IS A FULL-TIME POSITION WITH EXPECTED WORK HOURS BETWEEN 8:30 AM – 5:30 PM WHICH OFFERS YOU THE OPPORTUNITY TO WORK REMOTELY FROM HOME.
WHAT IS IT LIKE WORKING AT THRIVE? WATCH OUR VIDEOS TO LEARN MORE.
https://www.youtube.com/watch?v=5-0RgETB0l8
https://www.youtube.com/watch?v=L6SmpElBl_k
https://www.youtube.com/watch?v=pmt7OaqS7Rg&t=4s
HERE IS WHAT WE ARE LOOKING FOR:
We are looking for an exceptional Account Manager who will work with a dedicated group of clients and will be responsible for understanding and achieving the client’s short-term and long-term goals. The Account Manager is a client-facing, post-sales role and you will serve as the day-to-day point of contact, maintain client satisfaction, grow accounts through upsells, while keeping quality of work high so clients want to renew. The Account Manager will have a proven track record of client retention and be a natural problem-solver and big picture thinker.
HERE IS WHAT YOU WILL DO:
ABILITY TO DRIVE REVENUE AND GROW THE ACCOUNT
Account Managers need to be constantly assessing the existing and future opportunities for their clients. They should be staying on top of industry trends so they can identify what marketing strategies should be considered and when, so they can make a plan for upselling. They also need to gauge the client’s aptitude for risk.
COLLABORATE WITH DELIVERY TEAM TO ENSURE THE DELIVERY OF GREAT WORK
The Account Manager is responsible for helping to create great work by gaining access to and sharing all the information the agency team needs. They will also present the work or are at least responsible for building up the excitement about the work, while creating an environment and an attitude that will make the client more readily to accept the work.
ACHIEVE CLIENT’S MARKETING GOALS
Account Managers lead the client through the discovery phase so that they can set SMART goals. These goals will be reviewed and measured on a monthly, quarterly, and yearly basis so that everyone is clear about what the ultimate goal is.
ENSURE PROFITABILITY AND EFFICIENCY WHILE UTILIZING AGENCY RESOURCES
A large part of the role is to make sure that the client account remains profitable. This may include that a project is properly scoped, work to prevent scope creep, building and following processes to make projects run more efficiently, and asking the right questions so that the delivery team has all of the important information to prevent multiple rounds of revisions.
KEEPING CLIENTS HAPPY
The Account Manager needs to keep the client happy with the entire agency, not just with the Account Manager. The Account Manager should be working to heighten the client’s trust of the agency and its internal employees.
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING BACKGROUND AND EXPERIENCE:
SERVE AS THE DAY-TO-DAY CONTACT
The Account Manager is the client’s day-to-day point of contact. While the client’s questions and plans may touch multiple teams, the Account Manager is responsible for filtering communication from and to the client.
CREATE STRATEGIC ONLINE MARKETING PLAN
The Account Manager would own the Strategic Online Marketing Plan (SOMP). The SOMP will act as a roadmap for the client, outlining the initial 6-month account strategy.
EXECUTE DATA ANALYSIS AND REPORTING
The Account Manager is responsible to analyze data across clients and deliver regular updates to clients.
PERFORM RENEWALS AND UPSELLS
The Account Manager is responsible for growing revenue for the agency by ensuring existing clients stay on and by upselling them.
EXPERIENCE REQUIREMENTS: 5+ Years
EMPLOYMENT TYPE: Full-Time
COMPENSATION: The compensation is heavily tied to a monthly retention commission, but has a base salary of $48,000.
BENEFITS: Thrive recognizes employees in many ways for their contributions and their commitment to the organization. One such way is by offering a very comprehensive benefits package. This includes a competitive salary, a bonus structure, and a strong benefit program that includes, health, dental, disability, vision and life insurance benefits. We also offer a 401k plan with up to 2% company match, company paid holidays, unlimited paid time off, a technology stipend, a debt-free grant program, as well as a charitable-giving program. At Thrive, we want to ensure all of our employees stay healthy, feel secure, and maintain a strong work/life balance.
Company Description
Founded in 2005, Thrive Internet Marketing Agency (https://thriveagency.com) is a US-based digital marketing agency with 150 Full-time employees that creates custom WordPress websites and digital marketing strategies for businesses across the United States and around the world. Thrive is committed to cultivating a culture of exceptional people who create outstanding results for our clients. We are a close-knit team that is motivated, smart, disciplined, organized and committed to turning ideas into action. We are professional, honest and passionate about our work. We already have many happy clients and are adding more every day. Grow with us as we address the business marketing needs of clients across the United States and around the world. Learn more about us at: