Thriving Multifamily IT & Low Voltage Tier 1-2 Support Opportunity
Job Description
A Care Team Associate at Avid Practice plays a crucial role in ensuring the smooth operation of partners IT, cybersecurity, low voltage systems, and security infrastructure. They are often the first point of contact when partners are experiencing technical issues or seeking technical assistance with security-related concerns.
As a Care Team Associate at Avid your responsibilities include providing timely technical support for partners, triaging and escalating incidents effectively, deploying and configuring network infrastructure and workstations, offering on-site and phone support, managing inventory, maintaining documentation, participating in security incident response, communicating with partners, collaborating with internal teams, engaging in training and development, and contributing to continuous improvement initiatives.
Primary Responsibilities:
Company Description
Since 2003, Avid Practice has empowered businesses, nonprofits, multi-family properties, and small- to mid-sized organizations—including law firms, medical practices, manufacturing companies, hospitality providers, and accounting firms—with exceptional managed IT, cybersecurity, and smart technology solutions. With more than two decades of experience, our dedicated consultants and engineers collaborate closely with each client, aligning strategic security frameworks with long-term business goals and informed decision-making.
We specialize in managed IT services, cybersecurity, smart property technology, and low-voltage infrastructure consulting, delivering tailored, enterprise-grade solutions designed to meet the unique requirements of each client. Our personalized, security-first approach streamlines technology management, consolidating disparate systems into intuitive platforms that enhance security, operational efficiency, and business profitability.
At Avid Practice, technology is the foundation—but our mission is empowering organizations through informed decisions, strategic security alignment, and innovative technology solutions. By transforming data into actionable insights, we help clients reduce operational costs, enhance resident and customer experiences, and secure their organizations by aligning them with cybersecurity frameworks.
We take pride in our people and foster a supportive, collaborative culture where team members genuinely look out for one another. Work-life balance, open communication, professional growth, and mutual respect are core to our environment. Here, your contributions are recognized, and your expertise directly shapes both our company's success and the success of our valued client partners.
If you're looking for a meaningful, long-term role in a company dedicated to excellence, integrity, and genuine care—Avid Practice warmly invites you to join our team.
Since 2003, Avid Practice has empowered businesses, nonprofits, multi-family properties, and small- to mid-sized organizations—including law firms, medical practices, manufacturing companies, hospitality providers, and accounting firms—with exceptional managed IT, cybersecurity, and smart technology solutions. With more than two decades of experience, our dedicated consultants and engineers collaborate closely with each client, aligning strategic security frameworks with long-term business goals and informed decision-making.\r\n\r\nWe specialize in managed IT services, cybersecurity, smart property technology, and low-voltage infrastructure consulting, delivering tailored, enterprise-grade solutions designed to meet the unique requirements of each client. Our personalized, security-first approach streamlines technology management, consolidating disparate systems into intuitive platforms that enhance security, operational efficiency, and business profitability.\r\n\r\nAt Avid Practice, technology is the foundation—but our mission is empowering organizations through informed decisions, strategic security alignment, and innovative technology solutions. By transforming data into actionable insights, we help clients reduce operational costs, enhance resident and customer experiences, and secure their organizations by aligning them with cybersecurity frameworks.\r\n\r\nWe take pride in our people and foster a supportive, collaborative culture where team members genuinely look out for one another. Work-life balance, open communication, professional growth, and mutual respect are core to our environment. Here, your contributions are recognized, and your expertise directly shapes both our company's success and the success of our valued client partners.\r\n\r\nIf you're looking for a meaningful, long-term role in a company dedicated to excellence, integrity, and genuine care—Avid Practice warmly invites you to join our team.