We are looking for an experienced and passionate Operations Manager to join our team. THRōW Social and Kick Axe is one of the most exciting things to hit the country and we want you to be part of our team! We offer a one-of-a-kind concept with an amazing food and beverage selection, cabana service, and live entertainment in a spacious layout that is beautifully decorated.
Our Company has been featured on VICELAND, CNN, CBS, ABC, NBC, Seth Meyers, Million Dollar Listing NY, Younger, The Today Show, and more. Check us out at www.kickaxe.com and www.throwsocial.com!
As a Restaurant Operation Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as an operations manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.
You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing operational strategies, enforcing menu standards, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.
JOB DUTIES:
Manage and oversee the entire venue operation
Deliver exceptional guest services
Ensuring guest satisfaction
Plan new and update existing menus
Plan and develop the overall restaurant marketing strategy
Respond efficiently to customer questions and complaints
Organize and supervise shifts
Manage and lead staff
Develop hourly and salary staff
Terminate employees when necessary
Training and evaluating staff performance
Manage food cost, forecast requirements, and maintain inventory
Manage restaurant supplies including small wares
Control costs and minimize waste
Create and nurture a positive working environment
Implement innovative strategies to improve productivity, sales, and food quality.
JOB REQUIREMENTS:
Ideally, 3- 5+ years of experience as a Restaurant General Manager or similar role
Ideally, 3- 5+ years of experience in customer service management
Extensive food and wine knowledge
Computer literacy
Very Detailed Oriented
Familiarity with restaurant management software
Experience in event planning
Strong leadership, motivational, and people skills
Good financial management skills
Critical thinking and problem-solving skills
Team player
Adapt to Change
Good time-management skills
Great interpersonal and communication skills
Culinary school diploma or BS degree in Business Administration
Complete our short application today!