Description

Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

The job duties are as follows:

• Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitoring dedicated queues to ensure SLAs are maintained.
• Assigning the tickets which are out of scope to Service Desk/Other Teams
• Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved

Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload

Requirements

Must have 1 year of experience in either a customer centric environment such as an office adminstrative role or within a communications/project management role.

Must be able to multitask, communicate clearly and handle a high stress environment.

Top Secret clearance required.

Benefits:

• Complete Insurance Coverage
• Blue Cross Medical, Delta Dental, Vision, Life
• 401k with Company Contribution
• Tuition Reimbursement
• Generous Paid Time Off (including your birthday!)

Cinteot is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.