Job Description

About the Opportunity We're looking for people with ticket industry experience to join the 1Ticket customer service team. We support every marketplace, every POS, and every consignment service so you'll get a behind-the-scenes view of how the secondary ticketing industry works. This is a in-office position with a competitive salary, benefits, and plenty of room for advancement. Primary responsibilities will be helping brokers use 1Ticket, troubleshooting issues with the secondary marketplaces, working with our dev team on new services, and generally becoming an expert on the secondary industry. Summary/Objective The Customer Service Representative is responsible for addressing the day-to-day needs of our clients. This includes, but is not limited to, answering basic service questions, giving demos of 1Ticket Services, advising clients on different solutions that may exist outside 1Ticket, working with major marketplaces (StubHub, Vivid, Ticketmaster, etc.), and other special projects. The role combines the personal elements of speaking directly to clients with the broad knowledge we will teach you to help give them the best technology solutions possible. Primary Responsibilities: * Responsible for supporting the needs of our clients trough quality customer service. * Explaining the 1Ticket services to new and potential clients. * Offering advise about the secondary ticket industry and the various products and services available. * Other duties as needed. Position Requirements: * Strong written and oral communication * Moderate familiarity with basic computer applications: Windows, web browser, spreadsheets, email, document sharing, etc. * Strong organizational skills * Patience and ability to listen to clients' repetitive inquiries * Multi-tasking and time management * HTML Skills a plus Knowledge/Skill Requirements: * Required: High School degree with 2 years of related experience or an Associate's degree from an accredited institution * Proficiency with Microsoft Office and Google web applications (Chrome, Gmail, Google Docs, Google Sheets) * Proficient computer and typing skills * Ability to work nights and weekends to accommodate the needs of the business * Preferred: A Bachelor's degree from an accredited institution with 1 year of related experience Preferred Skills: * Knowledge of any broker POS: TNPOS11, SkyBox, POSNext, TradedeskPOS, Ticket Utils, DTI, SFC, Ticket Vault. * Experience with Ticketmaster or other primary ticketing providers. * Experience with secondary ticketing services: StubHub, Vivid, etc. * Ability to read logs (JSON, XML). * Experience with Jira. * Experience using 1Ticket. Benefits for Full-Time Employees: Medical, Dental, Vision, 401k, Short Term Disability, Long Term Disability and Life Insurance. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. Americans with Disabilities Act If you are an applicant who needs a reasonable accommodation for disability to participate in the application process at Ticket Evolution, submit the form for Reasonable Accommodation for Participation in Job Application Process to hr@ticketevolution.com. Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation. Equal Employment Opportunity Employer Federal EEO laws protect all applicants from discrimination on the following bases: race, color, sex (not limited to conduct, which is sexual in nature, includes pregnancy, gender identity, sexual orientation, transgender status), age (40 and over), religion, national origin, disability, genetic information, retaliation for participating in the EEO process or opposing discrimination. Physical Requirements * While performing the duties of this job, the employee is regularly required to talk or hear. * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 20 pounds at time. Powered by JazzHR 3Z6iAu8SUG