Job Description
Companies spend over $600 billion each year taking clients and prospects to events. The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI.
The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers.
RESPONSIBILITIES:
- Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
- Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately
- Lead software training sessions and webinars
TICKETMANAGER HIGHLIGHTS:
- Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
- Recognized as one of the Best Places to Work by Inc Magazine and the LA Business Journal
- 4.6 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
DESIRED SKILLS AND EXPERIENCE:
- BA/BS degree or equivalent
- 3+ years of related work experience
- Experience working with Zendesk or similar customer service platform
- Proven experience in B2B software customer service or administrative support role
- Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
- Excellent verbal and written communication skills
- Strong listening and presentation skills
- Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment
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