TicketNetwork is seeking a Junior Fulfillment Specialist to join the Fulfillment team. The Junior Fulfillment Specialist is an introductory role to Fulfillment. In this role, Specialists are tasked with being the first line of contact for external customer service inquiries via phone and email, as well as tasked with responding to line level broker inquiries and requests. Internal candidates have shown a desire to have more knowledge in the Fulfillment functions and rhetoric and are capable of individually problem-solving inquiries with little management interference.
On a day-to-day basis, the Junior Fulfillment Specialist will field phone calls from customers and suppliers and use troubleshooting techniques to resolve inquires. Specialists will also manage and reply to customer and supplier emails, respond to internal communications from various departments, and review the electronic transfer and delivery details for customer orders to ensure accuracy. Additionally, the Junior Fulfillment Specialist may be tasked with assisting on internal Share Points, assisting with help chats, and handling canceled or escalated orders.
PRIMARY RESPONSIBILITIES:
• Fielding external client and broker inquiries via telephone • Managing and responding to inbox emails from clients, internal agents, and suppliers • Responding to internal communications from various departments • Completely delivers including e-ticket uploads, electronic delivers, and shipping labels • Completing internal reporting, such as delivery and refund reports • Assisting with internal help chats to troubleshoot issues with support agents
Required Skills
•Strong ability to troubleshoot issues to a final resolution •Works well within a team environment •Ability to prioritize and work multiple tasks simultaneously •Attention to detail •Receives and follows instruction succinctly •Uses rationale to work through issues and claims • Critical thinking/conflict resolution skills • Strong customer service skills • Knowledge of Fulfilment operations • Experience with software applications- Webadmin, Exchange Manager, Zeacom/Desktop, TND POS, and SharePoint •Ability to take direction well and act quickly on instruction • Is open to constructive feedback • Handles high volume and pressure with a level disposition
Required Experience:
• 1+ years of experience working in a high volume job • 1+ years of experience in a professional customer service environment • Experience with completing TN internal programs •Experience utilizing a proprietary POS or inventory management system preferred
SCHEDULE:
2:00PM-11:00PM
Schedules can support the following days off:
Full Time
Required Experience
•Strong ability to troubleshoot issues to a final resolution •Works well within a team environment •Ability to prioritize and work multiple tasks simultaneously •Attention to detail •Receives and follows instruction succinctly •Uses rationale to work through issues and claims • Critical thinking/conflict resolution skills • Strong customer service skills • Knowledge of Fulfilment operations • Experience with software applications- Webadmin, Exchange Manager, Zeacom/Desktop, TND POS, and SharePoint •Ability to take direction well and act quickly on instruction • Is open to constructive feedback • Handles high volume and pressure with a level disposition
Required Experience:
• 1+ years of experience working in a high volume job • 1+ years of experience in a professional customer service environment • Experience with completing TN internal programs •Experience utilizing a proprietary POS or inventory management system preferred
SCHEDULE:
2:00PM-11:00PM
Schedules can support the following days off:
Full Time