Ticketing Services Associate

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Granada Theatre

Ticketing Services Associate

Santa Barbara, CA
Part Time
Paid
  • Responsibilities

    Position Summary:

    As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office. Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.

    Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager

    Job Type: Part-Time, non-exempt

    Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts

    Location: In-Person – The Granada Theatre, Santa Barbara

    Pay: $18-$22 per hour

    Primary Duties Include:

    • Sell tickets using Tessitura, a computerized patron database.
    • Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
    • Help maintain ticketing database in an accurate and reliable manner.
    • Process season ticket renewals and new accounts.
    • Perform sales and/or will call functions at performance times, as assigned.
    • Perform general office duties and other tasks as assigned.

    Skills/Knowledge/Abilities:

    • Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
    • Customer service skills, including diplomacy and patience.
    • Ability to do basic math.
    • Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
    • Proficient computer skills including working on windows-based computers and the internet.
    • Ability to multitask and stay organized while keeping a calm work atmosphere.
    • Strong written and oral communication skills.
    • Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
    • Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.

    Education/ Experience:

    • High School Diploma or equivalent
    • Cashier Experience, experience handling cash and credit cards.
    • Sales and/or Retail Experience.
    • Previous Tessitura or equivalent ticketing experience is strongly preferred.