Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.
At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.
We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.
We are seeking a Technical Writer who will contribute to the company's success by acquiring product knowledge with the express purpose of creating concise, accurate documentation for a particular audience. The writer's deliverable may introduce, summarize, advise, update, or instruct. A deliverable's audience may be external to the company (product end users or business prospects, for example), or internal to the company (product support representatives, software developers, or technical leads, for example). This position will either be based from our Syracuse, New York office or may be remote based on candidate location and experience.
Responsibilities:
Create and revise reference and procedural documentation, product release notes, technical advisories, and related client communications – in 'for print' and online formats
Research products, features, processes, industry concepts and technologies – using product requirements and design specifications, hands-on product research, test cases, interviews, and related resources
Design deliverables to audience, matching medium to message, content scope to purpose
Guide deliverables through content reviews, revisions, and approvals
Contribute and adhere to documentation style guide and procedures
Collaborate with software engineers, analysts, designers, system administrators, product managers, product support staff, and other business stakeholders
Provide feedback on the deliverables of other Technical Writers
Provide editorial assistance to Marketing, Product Design, and other departments as needed
Report project statuses regularly and proactively as needed
Participate in project team meetings, product requirements meetings, and other meetings as needed
Adhere to all company standards, including security protocols and accurate time tracking
Other duties as assigned
Requirements:
5 years full-time experience with "Technical Writer," "Technical Editor," or a comparable job title
B.A./B.S. in writing, communications, or a comparable discipline, or equivalent work experience
Professional grade writing skills – grammatically sound, organized, precise, purposeful language
Process experience – systematic, iterative, version-controlled, and quality-controlled output
Authoring tool experience - FrameMaker, RoboHelp, Flare, or comparable tools (experience with the Microsoft Office suite is assumed)
Production experience – the mechanics of styles, templates, layout & design
Image editing experience - Photoshop, GIMP, Visio, SnagIt, or similar tools
Time management skills – work to a schedule, adjust scope, and manage shifting priorities
Technical aptitude – digest complexity, discern assumptions, and create clarity, in-scope
Experience with software development methodologies – issue management systems and software development life cycles
Excellent troubleshooting and problem solving skills
Excellent attention to detail and organizational skills
Initiative – overcome challenges with minimal supervision, practice regular and continued self-education
Interpersonal skills – rapport-building, productive interactions with a wide range of SMEs, all levels of employees; willingness and patience to teach others
Due to the cyclical nature and delivery of software projects, remote evening and weekend work may be required (via high speed home Internet access)
Preferred Experience
Distributed Systems, ecommerce, and mobile technologies
API documentation
HTML, CSS, web development
Drupal or other CMS
JIRA
ServiceNow
Agile development
Candidates must have a portfolio of technical writing samples and software documentation experience.
Tickets.com is an Equal Opportunity Employer.