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Technical Writer

Tickets.com

Technical Writer

Syracuse, NY
Full Time
Paid
  • Responsibilities

    Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

    At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

    We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

    We are seeking a Technical Writer who will contribute to the company's success by acquiring product knowledge with the express purpose of creating concise, accurate documentation for a particular audience. The writer's deliverable may introduce, summarize, advise, update, or instruct. A deliverable's audience may be external to the company (product end users or business prospects, for example), or internal to the company (product support representatives, software developers, or technical leads, for example). This position will either be based from our Syracuse, New York office or may be remote based on candidate location and experience.

    Responsibilities:

    Create and revise reference and procedural documentation, product release notes, technical advisories, and related client communications – in 'for print' and online formats

    Research products, features, processes, industry concepts and technologies – using product requirements and design specifications, hands-on product research, test cases, interviews, and related resources

    Design deliverables to audience, matching medium to message, content scope to purpose

    Guide deliverables through content reviews, revisions, and approvals

    Contribute and adhere to documentation style guide and procedures

    Collaborate with software engineers, analysts, designers, system administrators, product managers, product support staff, and other business stakeholders

    Provide feedback on the deliverables of other Technical Writers

    Provide editorial assistance to Marketing, Product Design, and other departments as needed

    Report project statuses regularly and proactively as needed

    Participate in project team meetings, product requirements meetings, and other meetings as needed

    Adhere to all company standards, including security protocols and accurate time tracking

    Other duties as assigned

    Requirements:

    5 years full-time experience with "Technical Writer," "Technical Editor," or a comparable job title

    B.A./B.S. in writing, communications, or a comparable discipline, or equivalent work experience

    Professional grade writing skills – grammatically sound, organized, precise, purposeful language

    Process experience – systematic, iterative, version-controlled, and quality-controlled output

    Authoring tool experience - FrameMaker, RoboHelp, Flare, or comparable tools (experience with the Microsoft Office suite is assumed)

    Production experience – the mechanics of styles, templates, layout & design

    Image editing experience - Photoshop, GIMP, Visio, SnagIt, or similar tools

    Time management skills – work to a schedule, adjust scope, and manage shifting priorities

    Technical aptitude – digest complexity, discern assumptions, and create clarity, in-scope

    Experience with software development methodologies – issue management systems and software development life cycles

    Excellent troubleshooting and problem solving skills

    Excellent attention to detail and organizational skills

    Initiative – overcome challenges with minimal supervision, practice regular and continued self-education

    Interpersonal skills – rapport-building, productive interactions with a wide range of SMEs, all levels of employees; willingness and patience to teach others

    Due to the cyclical nature and delivery of software projects, remote evening and weekend work may be required (via high speed home Internet access)

    Preferred Experience

    Distributed Systems, ecommerce, and mobile technologies

    API documentation

    HTML, CSS, web development

    Drupal or other CMS

    JIRA

    ServiceNow

    Agile development

    Candidates must have a portfolio of technical writing samples and software documentation experience.

    Tickets.com is an Equal Opportunity Employer.