Are you seeking a great company?

Excellent Career Opportunity in a Fast-Paced Environment for an Administrative Specialist

Yearly Performance Reviews and Potential Merit Increases for Superior Work

Outstanding Benefit Program

Modern Office Environment with Ample Parking

Is this too good to be true? The Tidewater Companies promote personal growth and paid industry education for all community association management employees. Educational offerings include the M-100 The Essentials of Community Association Management course, which is the first step toward earning the CMCA credential, awarded by CAMICB. Tidewater has promoted many Administrative Specialists to Community Managers, Team Leaders and other advanced positions. Our company would like to continue to grow and is actively recruiting individuals with a drive for success, hard work and determination! This is an opportunity to work

About the Company

In 1989, the average new house cost $120,000, gas was worth pocket change at 97 cents a gallon, over-sized shoulder pads were very much in style, and Stanley Greenberg founded Tidewater. Trends have changed, and so has Tidewater’s image and logo, but the high standards and values on which Tidewater was founded have not faltered throughout the years. And while we’ve grown into one of the largest family-owned realty companies in the area, our devotion to personal growth and service has only grown stronger. You can be part of this fast-growing leader in the industry!

Primary Responsibilities

The Administrative Specialist position performs a variety of administrative work, as well as supporting other staff members. Office work includes drafting communications, building client relationships, maintaining client records and providing outstanding customer service.

Essential Functions

Supports and assists community association managers on a day-to-day basis in handling any variety of issues that may arise on a given day

Effectively and efficiently addresses concerns from homeowners

Answers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the system

Maintains knowledge of key clients and contacts

Sets up and maintains files, materials, information, schedules and related data

Assists with obtaining bids for additional work from outside contractors when a third-party vendor is required

Resolves complaints of homeowners

Interacts daily with homeowners and other residents

Assists the board, owners and community association manager in complying with association and government rules and regulations

Assists in the operation of community pools, golf courses, community centers, etc.

Abides by the Management Agreement for each community

Maintains files, reports and related communications (hard copy and/or electronic)

Researches and provides informational materials, such as electronic data (Internet) for projects and special assignments

Maintains calendars, contact databases and appointments

Sets up and arranges meetings, facilities and accommodations as required

Writes and prepares letters, memos, e-mails and reports in draft and final form

Proofreads and edits materials to ensure high-quality communications

All other duties as assigned

Education/Experience Requirements

2-3 years of experience in the Community Association Industry is preferred but not required

2+ years of related skill set experience is required. Related experience includes working in retail management, administrative assistant positions in other industries, office management, Human Resources or medical billing etc.

High School or equivalent diploma, some college preferred.

Skill and Ability Requirements

Strong written and verbal communication skills are essential

Ability to work as part of a team while also being a self-starter

Must be able to take a pro-active approach and be intuitive

Ability to work in a fast-paced, environment

Ability to deal with diverse situations

Ability to take direction and constructive feedback

Excellent data entry skills

Shows initiative and needs minimal supervision

Proficiency in Microsoft Office applications (Word, Excel, Outlook, Publisher, PowerPoint)

Must be able to be resourceful and do research on various websites or find new methods of locating information

Exceptional time management, prioritization and organizational skills

Must be able to multi-task efficiently and effectively

2-3 years of experience in the Community Association Industry is preferred but not required

Positive attitude

Customer service-oriented

Must be able to professionally handle callers and situations

Ability to adapt to management styles from multiple managers

Ability to learn new software

Physical Effort Required

Required to work at a personal computer as well as be on the phone for extended periods of time

Must be able to stand, sit, walk and occasionally climb for extended periods of time

Ability to lift or move 10-20 lbs.

Ability to detect auditory and/or visual emergency alarms

May require some travel to various sites

Compensation will be commensurate with experience. Excellent benefits available as well. Please provide your salary requests/requirements in your response to this posting. Please include a cover letter, resume, and list of references with your response.