OVERALL PURPOSE

The Community Association Manager manages common property and services of condominiums, cooperatives, and planned communities through their homeowners' or community associations. The CAM works with a portfolio of HOAs and Condo Associations out of the designated Tidewater Property Management office. The CAM will manage an average portfolio of 8 to 10 properties, at minimum.

ESSENTIAL FUNCTIONS

Verifies delinquencies and pre-paids, monthly assessment charges, payments received, invoices paid, etc.

Reviews financial statements, prepares budgets and creates monthly management reports

Negotiates with contractors

Maintains calendars, contact databases and appointments

Resolves complaints of homeowners

Communicates regularly with and takes direction from the Board of Directors

Completes action items for each community in a timely manner

Interacts on a daily basis with homeowners and other residents

Answers telephone, screens calls or transfers callers to voice mail. Logs all calls into system

Oversees the maintenance of property and facilities that the homeowners own and use jointly through the association. These also include, but are not limited to, the following services:

Trash removal

Maintenance of landscaping

Maintenance of parking areas

Snow/Ice removal

Solicitation restrictions

Repairs of all structures on the property (residence or common areas, equipment, etc.)

Assists the Board and owners in complying with association and government rules and regulations

Maintains files - electronic and paper

Manages service vendors and on-site staff, if applicable

Writes and prepares letters, memos, e-mails and reports

Responsible for the operation of community pools, golf courses and community centers

Meets with the elected Boards of Directors to discuss and resolve legal issues or disputes that may affect the owners, as well as to review any proposed changes or improvements by homeowners to their properties, to make sure that they comply with community guidelines

Abides by the Management Agreement and ensures all expectations are being met for each community (i.e. number of meetings, inspections, charges, etc.)

Attends evening and potential weekend meetings, as outlined in each community’s Management Agreement

Attends court as needed

Handles site inspections as outlined in each community’s Management Agreement

Required to be on-call in accordance with the company policy and procedures

All other duties as assigned

MINIMUM SKILLS AND QUALIFICATIONS

Excellent communications skills, both verbal and written a must

Minimum 2-3 years of portfolio management experience is a plus

Must be familiar with the HOA and Condo Act and/or any other State or Federal legislation

Experience with vendor management and construction/maintenance issues

Competence with budgeting, understanding and explaining financial statements

Ambitious and self-starter mentality

Proficiency in Microsoft Office applications (Word, Excel, Outlook, Publisher, PowerPoint)

Strong organizational and time management skills

Ability to build, foster and maintain relationships

Customer service-oriented

Positive attitude

Reliable Transportation

Ability to learn new software

Valid Driver’s License

Preferred Certifications: CMCA® and AMS®. PCAM® designation is a plus!

PHYSICAL EFFORT REQUIRED

This position works under usual office conditions

The CAM is required to work at a personal computer as well as be on the phone for extended periods of time

Must be able to stand, sit, walk and occasionally climb for possible extended periods of time

The incumbent must be able to work extended and flexible hours and weekends as needed

Ability to lift up to 50 lbs.

Ability to detect auditory and/or visual emergency alarms

Requires travel to communities, CAI events and other various sites

Being outdoors is required - susceptible to heat, cold and seasonal elements, etc.