Job Description
Our client is seeking a VIRTUAL CUSTOMER SUPPORT SPECIALIST (Shift: Tuesday - Saturday 8:00am - 5:00pm) to join our team! You will resolve computer-related issues remotely from your home.
RESPONSIBILITIES:
- Work on a team that is developing a best-in-class, customer-centric support process and ethos
- Build out Support toolset - feedback systems, knowledge-base, etc…
- Create proactive solutions to streamline common requests and improve support processes
- Work with Client's Engineering team to help troubleshoot escalated issues from customers and maintain a high bar for support by owning these interactions
- Be a consultant for customers - guide them through Client's product, helping them to make effective use of their data, and designing solutions for their problems
- Be a fierce internal advocate for Client's customers and represent their customers in discussions about product direction
QUALIFICATIONS:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
EXPERIENCE/EDUCATION:
- BA or BS
- 1-3 years of work experience in a customer support or customer success role required.
- Experience working in a startup or SaaS company preferred.
WORK SKILLS/PERSONAL CHARACTERISTICS:
- Self-motivated
- You love anticipating issues before they become problems.
- Extremely well organized and detail-oriented:
- You have the ability to wrangle, prioritize, and execute against a large task list.
- Managing multiple projects simultaneously doesn’t scare you.
- MUST BE ABLE TO WORK TUESDAY - SATURDAY FROM 8:00AM - 5:00PM PST.
- An excellent communicator (in person, on the phone, over email, and via Slack):
- You have the ability to deliver complex information in a digestible format
Company Description
Immediate telephone interviews for qualified candidates within the next 24-48 hours.