Tier 1 - Customer Experience Representative

E

eDist - A Division Of A.I. Smarter World, Inc.

Tier 1 - Customer Experience Representative

Bonita Springs, FL
Full Time
Paid
  • Responsibilities

    Tier 1 - Customer Experience Representative

    Starting Salary: $46,550

    Start Date: January 1, 2026

    Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST)

    Location – On-Site Bonita Springs, FL

    Job Summary:

    eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

    Overview of Responsibilities:

    • Respond to inbound customer inquiries.
    • Provide navigation and usage support for Dictation.Cloud.
    • Perform initial troubleshooting using SOPs.
    • Document interactions accurately in HubSpot.
    • Maintain service levels and quality standards. Participate in paid on-call rotation.

    Core Competencies:

    • Customer Focus
    • Technical Aptitude
    • Communication
    • Problem Solving
    • Attention to Detail
    • Time Management
    • Adaptability
    • Teamwork

    Qualifications: Drive to learn about technology and grow your knowledge.

    • Strong communication and customer-service skills.
    • Ability to troubleshoot basic technical issues.
    • Familiarity with Windows and Microsoft Office.
    • Ability to work full-time in office.
    • Ability to assess Clients’ support needs as they arise and provide solutions or direct to the proper channels.
    • Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction.
    • Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.).
    • Ability to thrive on change and a sense of urgency to get things done.
    • High energy with the ability to multitask and prioritize efficiently.
    • Desire to learn our solutions, help others, and rapidly advance.
    • Have excellent time management skills and can make decisions quickly.
    • Maintain composure and Client focus while resolving issues.
    • Superb ability to focus on detail as well as the overall view.

    Optional Qualifications:

    • English/Spanish bilingual (preferred).
    • Bachelor’s Degree in computer science or similar industry experience.
    • Comp TIA or equivalent experience
    • Experience in HubSpot
    • Healthcare IT experience is desirable
    • Knowledge of Dragon Voice Recognition Software.
    • Knowledge of Philips Dictation software and hardware products.
    • Knowledge of Dictation & Transcription Hardware or Software.
    • Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS.
    • Sales or hospitality experience.
    • Work in Medical EHR or similar experience in vertical-specific software platforms.