Tier 1 Support Technician

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SPN Networks

Tier 1 Support Technician

Santa Fe Springs, CA
Full Time
Paid
  • Responsibilities

    Join the SPN Networks Team!

    SPN Networks, a Managed Services Provider based in Santa Fe Springs, CA, is looking for a motivated, customer-focused Tier 1 Support Technician with an emphasis on onsite and field technician work. If you enjoy hands-on technical work, helping users in person, and being part of a supportive and growing team, we'd love to meet you. This role offers a clear growth path toward Tier 2 engineering, project work, or specialization in networking or cloud technologies.

    Who We Are

    Founded in 2002, SPN Networks has grown steadily by nurturing strong, long-term client relationships. We operate with an open-door policy, value collaboration, and maintain a supportive team culture where everyone can contribute and grow. We invest in our people, celebrate wins together, and provide the kind of environment where motivated technicians can develop their skills and advance their careers.

    Position Overview

    • Provide first-level technical support to clients via phone, email, chat, and ticketing.
    • Serve as the onsite technician for workstation setups, equipment installations, and minor hardware repairs.
    • Troubleshoot common issues including connectivity, password resets, printers, malware cleanup, and workstation problems.
    • Perform Tier 1 tasks in Microsoft 365 and Google Workspace (account setup, resets, permissions, license changes).
    • Document all work accurately and follow established SOPs to ensure consistent service quality.
    • Escalate issues appropriately and maintain clear communication with clients.

    Candidate Qualifications

    • 1+ year of professional help desk or technician support experience
    • CompTIA A+ Certification
    • Basic knowledge of Windows, Mac, Microsoft Office, and common business applications
    • Foundational understanding of networking concepts (TCP/IP, DNS, DHCP)
    • Basic hardware troubleshooting skills
    • Experience with Microsoft 365 and Google Workspace user administration
    • Strong communication skills and a professional customer service demeanor
    • Reliable, organize, and able to work both independently and as part of a team
    • Strong task prioritization and time-management skills in a fast-paced environment
    • Ability to lift up to 50 lbs., climb an 8-foot ladder, and user basic hand and power tools
    • Valid driver's license and a clean driving record
    • Availability for occasional after-hours or weekend work

    Preferred Qualifications

    • Experience working in an MSP setting, supporting multiple clients and environments
    • MS-900, AZ-900, Network+ Certifications

    Benefits include

    • Competitive salary
    • 401(k) with company match
    • Comprehensive health benefits
    • Generous holiday and PTO plan
    • Professional development and certification support
    • A collaborative culture with strong team support

    Ready to Grow Your Career?

    If you're looking for a place where you can build your skills, do meaningful work, and be part of a fun and supportive team, we'd love to talk. Apply today and take the next step in your IT journey!

    Note: This is a full-time position based in Santa Fe Springs and surrounding service areas. Background check and 90-day probationary period required.