Job Description
Tier 2 MSP Support Technician / Systems Administrator
A well-regarded Managed Services Provider in Ashburn, VA is hiring a Tier 2 Support Technician / Systems Administrator to support a private-sector client base. This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow.
This role is ideal for a well-rounded MSP technician who enjoys solving problems, working directly with end users and clients, and supporting a wide range of Microsoft, cloud, network and infrastructure environments. You will handle escalated support issues, assist with project work and help maintain reliable IT environments for small and mid-sized businesses.
Responsibilities
Provide Tier 2 support for desktops, laptops, servers, networks, cloud services and business applications
Troubleshoot Microsoft 365, Windows Server, Active Directory, Azure, Exchange, Teams and related Microsoft technologies
Support user onboarding, account administration, permissions, email issues and endpoint troubleshooting
Assist with network troubleshooting including firewalls, switches, wireless, VPNs and internet connectivity
Work tickets through a PSA system and document work clearly
Escalate complex issues when needed while owning the client communication process
Support client projects including migrations, upgrades, deployments and system improvements
Work with end users in a professional, patient and clear manner
Help maintain standards, documentation and best practices across client environments
Qualifications
3+ years of hands-on IT support experience, preferably in an MSP environment
Strong troubleshooting skills across Windows, Microsoft 365, Active Directory and basic networking
Experience supporting multiple client environments is strongly preferred
Comfortable working with business users, executives and internal technical teams
Familiarity with firewalls, VPNs, switches, wireless, backups and endpoint security tools
Ability to manage tickets, prioritize issues and communicate clearly
Strong documentation habits
Professional attitude and a client-focused approach
Certifications such as CompTIA Network+, Security+, Microsoft, Cisco or similar are a plus but not required
Compensation
Salary up to $80,000, depending on experience.
Benefits
The company offers a comprehensive benefits package.
Schedule / Location
This is an in-office role based in Ashburn, VA. The position supports private-sector clients and does not require a security clearance.
Why This Role
This is a good opportunity for a Tier 2 technician who wants to work for a respected MSP, sharpen their technical skills and continue growing into more advanced systems, network and project work.
Qualifications
MSP experience necessary
Additional Information
All your information will be kept confidential according to EEO guidelines.