Since its opening in 2003, On Call Computer Solutions has been a nationwide leader in Cyber Security and Compliance solutions for Department of Defense contractors. Our company assists those businesses nationwide that work with the government and must comply with current rules and regulations relating to Cyber Security and proper information system protection.

Are you looking for an IT technical support career as a Tier 2 Information Technology Helpdesk Technician where you can deliver real solutions, and not just delays, escalations, and frustration to clients?

Would you like to be part of an elite, award-winning, nationwide team of IT Professionals delivering a satisfaction rate of over 99% for all first-time service ticket resolutions?

Would you like to have all of the best IT tools, training, and resources available on demand, along with a supportive team who are just as enthusiastic as you about delivering awesome customer service experiences?

How about a fully comprehensive benefits package including health insurance, legal services, retirement, disability, life insurance, commissions for parts sold, performance bonuses, free snacks, paid certifications, and even more cool stuff that won't fit here!

Are you looking for a long-term career in a rapidly growing mid-size company where there is still room to have a real impact and GROW?

Responsibilities:

• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Develop and execute test plans to check infrastructure and system performance
• Perform network modeling and analysis
• Define blueprint designs for business technology initiatives
• Enforce policies for standardizing systems

Qualifications:

• Previous experience in networking, IT, or other related fields
• Hands-on experience supporting Azure Virtual Desktop (AVD) environments
• Ability to troubleshoot Azure VDI performance and connectivity issues, including user sessions, application delivery, and resource optimization
• Familiarity with architectural specifications
• Familiarity with researching communication networks
• Strong Troubleshooting and Critical Thinking skills
• Strong attention to detail
• Provide Tier 1–2 technical support to end users for hardware, software, networking, and Google Workspace environments.
• Manage, support, and optimize Google Workspace (Groups, Admin Console, etc.)

This job is fully remote. We are a national company with physical offices in Florida and Virginia. At least 2 years of experience in the field is required. U.S. Citizenship within the 50 contiguous United States. A passable background check, employment screen, education verification and driving history report are all required before the first day of employment.

At least an A+ and/or Security+ equivalent Certification Preferred

Basic Google Workspace environment experience is a big plus

Knowledge and experience with ticketing systems is a must as we are very systems and process-driven.