Tier 3 Engineer

Q

Quo Vadis Inc.

Tier 3 Engineer

Matthews, NC
Full Time
Paid
  • Responsibilities

    This role is for you if…

    You are a senior-level engineer who doesn’t want to babysit tickets, but does want ownership, autonomy, and meaningful technical challenges.

    This role is for you if:

    • You are the person teams call when the problem is actually hard
    • You enjoy digging deep into infrastructure issues and solving root causes—not applying temporary fixes
    • You want to be trusted to make technical decisions and stand behind them
    • You are comfortable being the escalation point for Tier 1 and Tier 2 engineers
    • You like working directly with clients as a technical advisor, not a salesperson
    • You care about documentation, standards, and doing things the right way
    • You want to influence systems, architecture, and outcomes without managing people

    If you’re looking for a role where your expertise is respected and your decisions matter, keep reading.

    What You’ll Own

    As a Tier 3 Engineer, you are the highest level of technical escalation. You will design, diagnose, and resolve complex infrastructure challenges across diverse environments while supporting internal engineers and leadership.

    You’ll be responsible for:

    • Taking escalations from Tier 1 and Tier 2 engineers and owning resolution end-to-end
    • Architecting, configuring, and supporting advanced environments including:
    • Physical and virtual servers
    • Core network infrastructure (switching, routing, firewalls)
    • Microsoft ecosystems (Windows Server, AD, DNS, DHCP, IIS, Exchange, Microsoft 365, Azure / Entra, Intune)
    • Identifying root causes and implementing long-term, scalable solutions
    • Supporting planning and execution of client infrastructure projects
    • Providing guidance and technical leadership without micromanagement
    • Producing clear, high-quality documentation for systems and procedures
    • Participating in an on-call rotation for advanced issues only
    • Visiting client sites when necessary (mileage reimbursed)

    This Role Is Not for You If…

    • You prefer scripted work or narrowly defined tasks
    • You struggle with ambiguity or decision-making
    • You dislike client interaction or explaining technical concepts clearly
    • You expect someone else to tell you exactly what to do next
    • You want people management responsibilities (this is a hands-on engineering role)

    What Success Looks Like

    • Complex issues are solved correctly and permanently
    • Tier 1 and Tier 2 engineers improve because of your escalations and guidance
    • Clients trust your recommendations and technical judgment
    • Systems are stable, secure, and well-documented
    • You proactively identify risks and opportunities for improvement
    • You operate independently while aligning with company standards and goals

    You’re Likely a Strong Fit If You Have

    • 5-7 years of experience as a Systems Administrator, Server Engineer, or equivalent
    • Deep expertise in Microsoft environments (Server, M365, Azure / Entra, Intune)
    • Enterprise networking experience, including advanced switching and routing
    • Firewall configuration experience (Cisco Meraki a plus)
    • Strong scripting skills (PowerShell and/or Python)
    • VMware experience (vSphere, vCenter, View)
    • Backup, disaster recovery, and performance troubleshooting expertise
    • Hands-on experience with rack-and-stack and physical infrastructure
    • A strong habit of documentation and process improvement

    Work Environment

    • In-office required
    • Full-time