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Customer Care Representative

Tiger Tails Animal Hospital

Customer Care Representative

Duluth, GA
Full Time
Paid
  • Responsibilities

    Job Description

    • The ideal candidate will have 2-5 years of animal reception experience.  
    • Greets and welcomes walk-in clients to the hospital
    • Gets weights of dogs on walk-on scale in the lobby
    • Controls the incoming traffic and directs clients to rooms when ready
    • Answers phone in a timely manner to assist clients with scheduling appointments, answering general business questions, taking messages for hospital team members when clients have medical questions     
    • Cleans and maintains lobby and any supplies for drink station and seating area
    • Scans medical records into our hospital information system, Cornerstone
    • Alerts Inventory Manager when food and treats need to be re-ordered
    • Helps close out client invoices, takes payments, and answers general questions about costs of services for clients
    • Works in teams of 2 at the Front Desk to complete tasks
    • Supports the Admin Team with projects

    Company Description

    Tiger Tails Animal Hospital opened November 2012 in Duluth, Georgia. The hospital is owned by Dr. Zack and Susan Mills. Joining Dr. Zack as associate veterinarians are Dr. Kimberly Suh, Dr. Olga Smychkovich, Dr. Hannah Williams, Dr. Alex Milford, and Dr. Kaala Rawlinson. Tiger Tails Animal Hospital offers high quality veterinary care in an ultra-modern, well-equipped 6,100 SF facility and Cat Clinic. Equipment includes: Idexx hematology and chemistry analyzers,Idexx urine sediment analyzer, Idexx digital radiograph, Cornerstone practice management software, dental station with dental radiograph, ultrasound, therapeutic laser and stem cell processing equipment. Applicants must be hard-working team players who understand what it takes to provide quality patient care and excellent customer service. If you are client-focused and looking for an opportunity to grow in your career while working in a fun team environment, contact us today!